Countingup experienced a major incident on September 26, 2023 affecting 📥 Inbound account transfers and 🎉 New account sign up and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2023, 05:25 PM UTC
One of our providers is experiencing technical difficulties, this is affecting: - Inbound and outbound transfers - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app - Display of new transactions in the Countingup app will be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- investigating Sep 26, 2023, 06:28 PM UTC
We continue to work with our provider to identify the cause of the current outage, and we hope to have this resolved as soon as possible. We apologise again for any inconvenience caused.
- monitoring Sep 26, 2023, 07:00 PM UTC
Our provider has now implemented a fix and we are seeing operations return to normal. We will continue to monitor the situation and apologise for any inconvenience caused.
- resolved Sep 26, 2023, 07:43 PM UTC
This incident has been resolved.