Countingup experienced a notice incident on October 16, 2023 affecting 📥 Inbound account transfers and 🎉 New account sign up and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2023, 12:47 PM UTC
One of our providers is experiencing technical difficulties, this is affecting: - Inbound and outbound transfers - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app - Display of new transactions in the Countingup app will be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- investigating Oct 16, 2023, 01:00 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 16, 2023, 02:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2023, 02:16 PM UTC
This incident has been resolved.