Countingup incident

Provider Outage - 3D Secure Authentication for Online Transactions

Minor Resolved View vendor source →

Countingup experienced a minor incident on December 6, 2023 affecting 📱 Countingup app, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 12:20 PM UTC
Resolved
Dec 06, 2023, 02:47 PM UTC
Duration
2h 27m
Detected by Pingoru
Dec 06, 2023, 12:20 PM UTC

Affected components

📱 Countingup app

Update timeline

  1. investigating Dec 06, 2023, 12:20 PM UTC

    We are investigating an issue where the request for you to authenticate a Mastercard 3D secure transaction through your app may be arriving too late or not at all. This delay could cause the request to expire before reaching your authentication, which may result in the transaction being declined.

  2. resolved Dec 06, 2023, 02:47 PM UTC

    We are closely monitoring this incident, but we are pleased to report that full service has been restored.