Countingup incident

Provider outage affecting Post Office Deposits

Countingup experienced a major incident on January 22, 2024 affecting 💰 Cash deposits, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started: Jan 22, 2024, 05:56 PM UTC
Resolved: Jan 22, 2024, 09:25 PM UTC
Duration: 3h 28m
Detected by Pingoru: Jan 22, 2024, 05:56 PM UTC

Affected components

💰 Cash deposits

Update timeline

investigating Jan 22, 2024, 05:56 PM UTC

One of our providers is experiencing technical difficulties, which is affecting the processing of Cash Deposits via the Post Office. You will still be able to deposit into your account via PayPoint locations or account transfers. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
resolved Jan 22, 2024, 09:25 PM UTC

We are closely monitoring this incident, but we are pleased to report that full service has been restored.