Countingup incident

Provider outage

Critical Resolved View vendor source →

Countingup experienced a critical incident on January 23, 2024 affecting 📥 Inbound account transfers and 📤 Outbound account transfers and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2024, 10:37 PM UTC
Resolved
Jan 24, 2024, 01:53 AM UTC
Duration
3h 16m
Detected by Pingoru
Jan 23, 2024, 10:37 PM UTC

Affected components

📥 Inbound account transfers📤 Outbound account transfers💳 Card payments💷 Cash withdrawals💰 Cash deposits

Update timeline

  1. investigating Jan 23, 2024, 10:37 PM UTC

    We are aware that a number of customers are currently experiencing difficulties accessing their accounts. Please be assured that we are investigating the issue as quickly as possible.

  2. identified Jan 24, 2024, 12:14 AM UTC

    We have identified the issue preventing some customers from accessing their accounts. Please be assured that we are now working to resolve this as quickly as possible.

  3. resolved Jan 24, 2024, 01:53 AM UTC

    Access to accounts has now been restored for all impacted customers. We apologise for any inconvenience caused. Please contact our customer support team if you experience any further issues.