Countingup experienced a major incident on March 23, 2024 affecting 📱 Countingup app and 💳 Card payments, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2024, 08:50 AM UTC
One of our providers is experiencing technical difficulties, this is affecting: - Transactions on your Countingup card may not succeed - Display of new transactions in the Countingup app may be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- monitoring Mar 23, 2024, 09:11 AM UTC
Our provider has now implemented a fix and we are seeing operations return to normal. We will continue to monitor the situation and apologise for any inconvenience caused.
- resolved Mar 23, 2024, 12:06 PM UTC
This incident has been resolved.