Countingup incident

Provider outage affecting outbound account transfers

Countingup experienced a major incident on June 25, 2024 affecting 📤 Outbound account transfers, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started: Jun 25, 2024, 11:32 AM UTC
Resolved: Jun 25, 2024, 01:04 PM UTC
Duration: 1h 31m
Detected by Pingoru: Jun 25, 2024, 11:32 AM UTC

Affected components

📤 Outbound account transfers

Update timeline

identified Jun 25, 2024, 11:32 AM UTC

One of our providers is experiencing technical difficulties, this is affecting outbound account transfers to new payees through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
monitoring Jun 25, 2024, 12:34 PM UTC

Our provider has reported that they have resolved this issue, and we are now seeing outbound account transfers to new payees process successfully. We apologise for any inconvenience caused and will continue to monitor the situation.
resolved Jun 25, 2024, 01:04 PM UTC

This incident has been resolved.