Countingup incident

Provider outage affecting outbound account transfers

Countingup experienced a major incident on June 27, 2024 affecting 📤 Outbound account transfers, lasting 6h 57m. The incident has been resolved; the full update timeline is below.

Started: Jun 27, 2024, 08:59 AM UTC
Resolved: Jun 27, 2024, 03:57 PM UTC
Duration: 6h 57m
Detected by Pingoru: Jun 27, 2024, 08:59 AM UTC

Affected components

📤 Outbound account transfers

Update timeline

investigating Jun 27, 2024, 08:59 AM UTC

One of our providers is experiencing technical difficulties, which is affecting outbound account transfers to new payees through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
monitoring Jun 27, 2024, 02:22 PM UTC

We believe that the issue has been resolved, but we are continuing to monitor the situation to ensure that all outbound account transfers to new payees are processing successfully. We apologize for any inconvenience caused.
resolved Jun 27, 2024, 03:57 PM UTC

This incident has been resolved.