Countingup incident

Provider outage affecting our Customer Support team

Minor Resolved View vendor source →

Countingup experienced a minor incident on July 23, 2024 affecting 🙋 Customer support, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2024, 12:51 PM UTC
Resolved
Jul 23, 2024, 04:29 PM UTC
Duration
3h 37m
Detected by Pingoru
Jul 23, 2024, 12:51 PM UTC

Affected components

🙋 Customer support

Update timeline

  1. investigating Jul 23, 2024, 12:51 PM UTC

    One of our providers is currently facing technical difficulties, which is impacting our Support Team's ability to respond to some Secure Message conversations. During this period, our Support team may reply to you via your registered email address to assist you as quickly as possible. We are actively working with our provider to resolve this issue as quickly as possible and apologise for any inconvenience caused.

  2. investigating Jul 23, 2024, 12:51 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 23, 2024, 02:29 PM UTC

    Thank you for your patience. We believe the issue has been resolved, but we are continuing to monitor to ensure there are no further issues.

  4. resolved Jul 23, 2024, 04:29 PM UTC

    Thank you for your patience. We believe the issue has now been fully resolved.