Countingup incident

Provider outage affecting inbound and outbound account transfers

Major Resolved View vendor source →

Countingup experienced a major incident on January 31, 2025 affecting 📥 Inbound account transfers and 📤 Outbound account transfers, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2025, 10:44 PM UTC
Resolved
Feb 01, 2025, 12:56 AM UTC
Duration
2h 11m
Detected by Pingoru
Jan 31, 2025, 10:44 PM UTC

Affected components

📥 Inbound account transfers📤 Outbound account transfers

Update timeline

  1. investigating Jan 31, 2025, 10:44 PM UTC

    One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme. Outbound account transfers are being delayed and will not show in the recipient’s account. Inbound account transfers are being delayed, and will not show on customer's accounts. They may also fail and be returned to the sender. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. identified Jan 31, 2025, 11:46 PM UTC

    Our provider has identified the issue and is working to reinstate the processing of Faster Payments.

  3. resolved Feb 01, 2025, 12:56 AM UTC

    This incident has now been resolved, all delayed payments should now have succeeded. We apologise for any inconvenience caused.