Convercent Outage History
Convercent is up right nowPingoru has recorded 47 incidents for Convercent: 9 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 2 | 173 of 744 (23%) |
| September 2026 | 1 | 70 of 720 (10%) |
| October 2026 | 0 | 0 of 509 (0%) |
Incidents, newest first
Notice September 21, 2026 Convercent EU Application Impairment - [Service Affected] 32m EU Production, Reporting, SMTP Services
Started Sep 21, 2026, 10:23 PM UTC· resolved Sep 21, 2026, 10:56 PM UTC
- investigating Sep 21, 2026, 10:23 PM UTC
We are actively investigating an issue regarding the Convercent EU Application. Once we have identified and resolved the cause of this issue, we will provide an update to this status. We apologize for any inconvenience this has caused.
- resolved Sep 21, 2026, 10:56 PM UTC
Convercent EU Services & application has been restored and operational as expected.
Notice August 25, 2026 Reporting Service Data Refresh Delay 9d 6h Reporting, Reporting, Reporting, Reporting
Started Aug 25, 2026, 03:05 PM UTC· resolved Sep 03, 2026, 09:14 PM UTC
- investigating Aug 25, 2026, 03:05 PM UTC
We are experiencing a delay with the Convercent Insights Reporting Service data refresh. The reporting service is accessible, but reporting data will be stale until we restore the refresh cycle. We will update this page as soon as the data refresh is restored.
- investigating Sep 03, 2026, 09:14 PM UTC
We are continuing to investigate this issue.
- resolved Sep 03, 2026, 09:14 PM UTC
This incident has been resolved.
Minor August 17, 2026 Convercent EU Application Intermittent Impairment - [Service Affected] 20h 6m EU Production, Reporting, SMTP Services
Started Aug 17, 2026, 02:56 AM UTC· resolved Aug 17, 2026, 11:02 PM UTC
- investigating Aug 17, 2026, 02:56 AM UTC
We are actively investigating, an issue regarding the Database service of the Convercent EU Application. Once we have identified and resolved the cause of this issue, we will provide an update to this status. We apologize for any inconvenience this has caused.
- resolved Aug 17, 2026, 11:02 PM UTC
The issue impacting the Convercent EU Database service has been resolved, and the service is fully operational. We apologize for any inconvenience this has caused.
Notice July 6, 2026 Lebanon and Nicaraguan - Call Center Shared Line Changes – Convercent Helpline Call Center
Started Jul 06, 2026, 07:54 PM UTC· resolved Jul 06, 2026, 07:54 PM UTC
- resolved Jul 06, 2026, 07:54 PM UTC
We have been notified by our carrier the following changes for Lebanon and Nicaragua. Lebanon - Effective 31st of July 2026, (01-426-801) 855-8659-450 will be disconnected and we will be unable to provide service a number for this country. Reporting parties will still be able to submit cases via the web or use our Global Reverse Charge number by dialing (00) 1 -720-514-4400. We will continue to work with our provider on future options. Nicaragua - Effective immediately, 50518002201152 has been disconnected by the local carrier. The only number option will be a local number 2248-2265. Reporting parties can still submit reports via the web. We understand its impact on your employees' ability to report using those country numbers and we will notify you if we are able to procure new numbers in the future. If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
Notice June 4, 2026 US Shared Line 1-800-461-9330 Not Reachable through Cell Phones 3h 20m Convercent Helpline Call Center
Started Jun 04, 2026, 02:43 PM UTC· resolved Jun 04, 2026, 06:04 PM UTC
- investigating Jun 04, 2026, 02:43 PM UTC
All, Currently our US Shared number is not reachable through cell phones. We are currently invetigating the issue.
- investigating Jun 04, 2026, 03:03 PM UTC
It appears to only be impacting callers using a Verizon phone at this time. The number is reachable via other networks at this time.
- resolved Jun 04, 2026, 06:04 PM UTC
The issue has been resolved and calls from the Verizon network are connecting as expected.
Notice February 6, 2026 Chile - Call Center Line Down 5h 12m Convercent Helpline Call Center
Started Feb 06, 2026, 08:09 PM UTC· resolved Feb 07, 2026, 01:22 AM UTC
- identified Feb 06, 2026, 08:09 PM UTC
The automated line testing system Convercent uses to monitor phone-line uptime identified that our Chile based telephony lines are no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Chile numbers. We are actively working to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.
- resolved Feb 07, 2026, 01:22 AM UTC
The outage for Chile Toll-Free numbers has been resolved by the in-country provider. If you are still experiencing issues with your hotline number, please notify our support team. If you have any questions or concerns, please don't hesitate to contact our support team.
Notice December 9, 2025 Rwanda - Call Center Shared Line Additon – Convercent Helpline Call Center
Started Dec 09, 2025, 08:21 PM UTC· resolved Dec 09, 2025, 08:21 PM UTC
- resolved Dec 09, 2025, 08:21 PM UTC
We have now added Rwanda to our list of countries with shared lines. The new shared number has passed testing and is ready for use. The new number for Rwanda is +250 229 000 580. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are adding the Rwanda shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials listing numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Rwanda shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
Notice November 24, 2025 EU Insights and Benchmarking reporting service degradation 1d 2h Reporting
Started Nov 24, 2025, 02:15 PM UTC· resolved Nov 25, 2025, 04:17 PM UTC
- investigating Nov 24, 2025, 02:15 PM UTC
We are actively investigating an issue affecting Insights & Reporting for the Convercent EU Application, causing degraded performance. Once we have identified and resolved the cause of this issue, we will provide an update on this status. We apologize for any inconvenience this may have caused.
- investigating Nov 25, 2025, 04:15 PM UTC
The issue has been resolved and Insights & Reporting is now operating at full functionality
- resolved Nov 25, 2025, 04:17 PM UTC
Closing incident
Notice November 6, 2025 Greece- Call Center Shared Line Proactive Change – Convercent Helpline Call Center
Started Nov 06, 2025, 06:34 PM UTC· resolved Nov 06, 2025, 06:34 PM UTC
- resolved Nov 06, 2025, 06:34 PM UTC
We recently learned changes to Greece telephony regulations will affect the existing shared telephony line. Due to this, we have proactively procured a new Greece shared number. The updated shared number has passed testing and is ready for use. The new number for Greece is 800 999 9025. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Greece shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Greece number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Greece shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
Notice October 20, 2025 Call Center Outage 3h 58m Convercent Helpline Call Center
Started Oct 20, 2025, 02:34 PM UTC· resolved Oct 20, 2025, 06:33 PM UTC
- investigating Oct 20, 2025, 02:34 PM UTC
Our call center is currently is currently experiencing an outage due to the AWS outage. The team is currently investigating.
- investigating Oct 20, 2025, 05:58 PM UTC
The call center is coming back online and and now answering calls. We are continuing to monitor the situation closely.
- resolved Oct 20, 2025, 06:33 PM UTC
This incident has been resolved.
Notice September 19, 2025 Uzbekistan and Kyrgyztan - Call Center Shared Line Discontinued –
Started Sep 19, 2025, 08:49 PM UTC· resolved Sep 19, 2025, 08:49 PM UTC
- resolved Sep 19, 2025, 09:02 PM UTC
We recently learned ongoing sanctions on Russia, our providers are unable to provide service in Uzbekistan or Kyrgyztan. Our shared numbers for these countries will be disconnected at the end of September. Individuals can use our Global Reverse Charge number at +1-720-514-4400 or can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are removing Uzbekistan and Kyrgyzstan shared numbers listed from landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain these numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. If you have any questions or concerns, please don't hesitate to contact our support team.
Notice August 28, 2025 Zambia - Call Center Shared Line Removal – Convercent Helpline Call Center
Started Aug 28, 2025, 08:43 PM UTC· resolved Aug 28, 2025, 08:43 PM UTC
- resolved Aug 28, 2025, 08:43 PM UTC
We have been notified our shared line for Zambia has been disconnected and will not be restored. We are unable to procure a new number at this time. Reports can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have removed the Zambia shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Zambia number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. Please note that our Global Reverse Charge number can still be accessed and the directions are listed on landing pages for "country not listed". If you have any questions or concerns, please don't hesitate to contact our support team.
Notice July 24, 2025 Sudan - Call Center Shared Line Down 20d 3h Convercent Helpline Call Center
Started Jul 24, 2025, 04:18 PM UTC· resolved Aug 13, 2025, 07:46 PM UTC
- identified Jul 24, 2025, 04:18 PM UTC
The automated line testing system Convercent/EQS uses to monitor phone-line uptime identified that our Sudan based shared telephony line is no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Sudan numbers. We are actively working to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
- resolved Aug 13, 2025, 07:46 PM UTC
We have been notified our shared line for Sudan will not be restored and we are unable to procure a new number. Reports can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have removed the Sudan shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Sudan number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. Please note that our Global Reverse Charge number can still be accessed and the directions are listed on landing pages for "country not listed". If you have any questions or concerns, please don't hesitate to contact our support team.
Minor July 10, 2025 Convercent (EU) Email Delivery Impairment - [Service Affected] 33m SMTP Services
Started Jul 10, 2025, 09:56 PM UTC· resolved Jul 10, 2025, 10:29 PM UTC
- investigating Jul 10, 2025, 09:56 PM UTC
We are actively investigating an issue impacting email delivery for a subset of emails for the Convercent EU Application. Once we have identified and resolved the cause of this issue, we will provide an update to this status. We apologize for any inconvenience this may have caused.
- resolved Jul 10, 2025, 10:29 PM UTC
This incident has been resolved, and all recent backed up emails have been cleared. We are working on re-processing any older pending emails from July 1st onwards. Thank you for your patience.
Notice July 2, 2025 EU Insights and Benchmarking reporting service unavailable 5h
Started Jul 02, 2025, 06:00 AM UTC· resolved Jul 02, 2025, 11:00 AM UTC
- resolved Jul 02, 2025, 04:30 PM UTC
The issue impacting the EU Reporting service earlier today, July 2, 2025, at 2:00 AM EDT has been resolved as of 7:00 AM EDT on the same day. The service is now fully operational. We apologize for any inconvenience this may have caused.
Notice February 28, 2025 Lithuania - Call Center Shared Line Dial Format Change Effective 03/01/2025 – Convercent Helpline Call Center
Started Feb 28, 2025, 06:02 PM UTC· resolved Feb 28, 2025, 06:02 PM UTC
- resolved Feb 28, 2025, 06:02 PM UTC
Effective 03/01/2025...We recently learned that upcoming change to Lithuania telephony dial format that will affect the existing shared telephony line. The new dial format will use a "0" in front and replace "8". The new number for Lithuania is 0 800 30 451. Individuals can call in reports through this number starting on 03/01/2025 and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Lithuania shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Lithuania number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Lithuania shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
Minor February 6, 2025 IM-949 SFTP Functionality Issues 21m EU Production, US Production
Started Feb 06, 2025, 08:35 PM UTC· resolved Feb 06, 2025, 08:56 PM UTC
- identified Feb 06, 2025, 08:35 PM UTC
We are aware of an issue that is preventing users from accessing SFTP functionality in both the EU and US Production environments. This may impact the ability to transfer files, automate data exchanges, or integrate with external systems relying on SFTP connections. Our teams are actively investigating the issue, and we will provide further updates as soon as more information becomes available.
- resolved Feb 06, 2025, 08:56 PM UTC
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-949.
Major January 5, 2025 [IM-914] Unable to access the Convercent service in the EU Production environment 9h 50m
Started Jan 05, 2025, 12:00 AM UTC· resolved Jan 05, 2025, 09:50 AM UTC
- resolved Jan 06, 2025, 10:24 AM UTC
We’ve identified an issue where users hosted on the EU Production environment were unable to access the Convercent service. We’ve determined that the issue was the result of an incorrect configuration that utilised an outdated certification. We’ve amended the configuration, which has successfully resolved the issue. This Issue would have affected users between the 5th Jan 2025, 00:00 UTC to the 6th Jan 2025, 09:50 UTC Root cause analysis investigations have been initiated and an RCA will be provided.
Minor January 4, 2025 [IM-913] Email delivery is not working as expected 2d 21h EU Production
Started Jan 04, 2025, 06:26 PM UTC· resolved Jan 07, 2025, 03:45 PM UTC
- investigating Jan 04, 2025, 06:26 PM UTC
We’ve identified an issue affecting the delivery of OneTrust emails serviced by our third party provider SendGrid. Customers hosted in EU Production may notice a delay in the delivery of email notifications from the platform. We’re investigating this issue further and we’ll provide an update as soon as possible.
- investigating Jan 04, 2025, 10:18 PM UTC
Our third party provider SendGrid has performed corrective actions, which we anticipate has prevented further impact from occurring. Customers hosted in the EU Production environment may potentially see delays in the delivery of email notifications that should have occurred prior to this action. We’re reviewing our environment to confirm the current impact and determine any further troubleshooting steps. We’ll provide an update once this review is complete.
- resolved Jan 07, 2025, 03:45 PM UTC
We've determined that there should be no further delays to email notifications associated with this event. If you are still experiencing issues, please contact our support teams quoting IM-913.
Notice December 12, 2024 [Country Name] - Call Center Shared Line Proactive Change – Convercent Helpline Call Center
Started Dec 12, 2024, 10:25 PM UTC· resolved Dec 12, 2024, 10:25 PM UTC
- resolved Dec 12, 2024, 10:25 PM UTC
We recently learned that upcoming changes to Benin telephony regulations will affect the existing shared telephony line. We have been notified of an important regulatory update that will impact the telecoms numbering format in the Republic of Benin. The Telecoms Regulator (Autorité de Régulation des Communications Electroniques et de la Poste (ARCEP)) recently issued rules for the migration of the current 8-digit national numbering plan to a new 10-digit plan and a migration from 11 to 13 digits for international numbering. A transitional period is anticipated within which operators will be able to keep both the 8-digit and 10-digit formats. We have been informed that both old and new formats will receive calls until December 31st, 2024, after that only the new format will be able to receive calls.The updated shared number has passed testing and is ready for use. The new number for Benin is We have been notified of an important regulatory update that will impact the telecoms numbering format in the Republic of Benin. The Telecoms Regulator (Autorité de Régulation des Communications Electroniques et de la Poste (ARCEP)) recently issued rules for the migration of the current 8-digit national numbering plan to a new 10-digit plan and a migration from 11 to 13 digits for international numbering. A transitional period is anticipated within which operators will be able to keep both the 8-digit and 10-digit formats. We have been informed that both old and new formats will receive calls until December 31st, 2024, after that only the new format will be able to receive calls. The new number is +229 0162 50 09 89. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Benin shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Benin number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Benin shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
Major December 11, 2024 IM-890 Issue Manager and Disclosure Manager Loading Issues 3h 39m EU Production
Started Dec 11, 2024, 12:56 PM UTC· resolved Dec 11, 2024, 04:36 PM UTC
- investigating Dec 11, 2024, 12:56 PM UTC
Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.
- resolved Dec 11, 2024, 04:36 PM UTC
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-890. Root cause analysis investigations have been initiated and an RCA will be provided.
Major December 10, 2024 IM-886 Issue Manager and Disclosure Manager Loading Issues 1h 21m EU Production
Started Dec 10, 2024, 09:57 AM UTC· resolved Dec 10, 2024, 11:19 AM UTC
- investigating Dec 10, 2024, 09:57 AM UTC
Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.
- investigating Dec 10, 2024, 11:03 AM UTC
Our engineering teams are actively investigating the issue. At this time, users may continue to experience timeouts when attempting to load the Issue Manager or Disclosure Manager modules. We understand the impact this may have on your operations and appreciate your patience as we work towards a resolution. Further updates will be provided as new information becomes available.
- resolved Dec 10, 2024, 11:19 AM UTC
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-886. Root cause analysis investigations have been initiated and an RCA will be provided.
Notice December 9, 2024 IM-885 Insights and Benchmarking reporting service unavailable 1h 31m
Started Dec 09, 2024, 06:03 AM UTC· resolved Dec 09, 2024, 07:34 AM UTC
- resolved Dec 09, 2024, 07:58 AM UTC
Between 06:03 and 07:34 UTC (91 minutes) users were unable to access the Insights and Benchmarking reporting functionality. The impact was limited to users accessing the service in the EU Production environment. The issue occurred following a scheduled maintenance period, during which a data refresh could not be completed in time. As a result, the Insights and Benchmarking reporting functionality was unavailable.
Major November 26, 2024 EU Production OData Reports Service Unavailability 7d 7h Reporting
Started Nov 26, 2024, 03:04 PM UTC· resolved Dec 03, 2024, 10:26 PM UTC
- identified Nov 26, 2024, 03:04 PM UTC
To ensure stability to the EU Production environment, OData reporting services have been temporarily disabled. As a result, customers will be unable to pull data from the platform using the public OData APIs. This impacts the following: Reporting > Data Services > OData Reports We are actively working to restore OData reporting functionality and will provide an update on its availability early next week. We apologise for any inconvenience caused and appreciate your patience as we continue to improve platform stability.
- resolved Dec 03, 2024, 10:26 PM UTC
The OData reporting is now reactivated, allowing customers to retrieve data from the platform via public APIs.
Major November 26, 2024 IM-858 Issue Manager and Disclosure Manager Loading Issues 5h 38m EU Production
Started Nov 26, 2024, 09:21 AM UTC· resolved Nov 26, 2024, 03:00 PM UTC
- identified Nov 26, 2024, 09:21 AM UTC
Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.
- identified Nov 26, 2024, 10:27 AM UTC
We are actively reviewing the mitigation measures and have engaged our third-party partners for their assistance. We will share further updates as soon as they become available.
- identified Nov 26, 2024, 12:54 PM UTC
We've identified the root cause and continue to evaluate the corrective measures required to mitigate the impact.
- resolved Nov 26, 2024, 03:00 PM UTC
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-858. Root cause analysis investigations have been initiated and an RCA will be provided.