Convercent experienced a notice incident on October 20, 2025 affecting Convercent Helpline Call Center, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Convercent Helpline Call Center
Update timeline
- investigating Oct 20, 2025, 02:34 PM UTC
Our call center is currently is currently experiencing an outage due to the AWS outage. The team is currently investigating.
- investigating Oct 20, 2025, 05:58 PM UTC
The call center is coming back online and and now answering calls. We are continuing to monitor the situation closely.
- resolved Oct 20, 2025, 06:33 PM UTC
This incident has been resolved.