Convercent Outage History
Convercent is up right nowPingoru has recorded 47 incidents for Convercent: 9 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 2 | 173 of 744 (23%) |
| September 2026 | 1 | 70 of 720 (10%) |
| October 2026 | 0 | 0 of 588 (0%) |
Incidents, newest first
Major November 25, 2024 IM-852 Convercent Prod EU - SSO Authentification Errors 1h 19m EU Production
Started Nov 25, 2024, 02:45 PM UTC· resolved Nov 25, 2024, 04:05 PM UTC
- identified Nov 25, 2024, 02:45 PM UTC
Following incident IM-850, some users may observe 'unable to authenticate the user' errors when attempting to login via SSO. Our engineering teams are investigating and further updates will provided shortly.
- resolved Nov 25, 2024, 04:05 PM UTC
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-852.
Major November 25, 2024 IM-850 Issue Manager and Disclosure Manager Loading Issues 2h 10m EU Production
Started Nov 25, 2024, 10:03 AM UTC· resolved Nov 25, 2024, 12:13 PM UTC
- investigating Nov 25, 2024, 10:03 AM UTC
Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.
- identified Nov 25, 2024, 11:20 AM UTC
Our engineering teams are actively working with Microsoft Support to resolve the issue. Additional updates will be shared as progress is made.
- resolved Nov 25, 2024, 12:13 PM UTC
Corrective actions have been deployed and after a period of monitoring, we can confirm the resolution of this incident.
Major November 21, 2024 IM-843 Issue Manager and Disclosure Manager Loading Issues 1h 35m EU Production
Started Nov 21, 2024, 01:35 PM UTC· resolved Nov 21, 2024, 03:10 PM UTC
- investigating Nov 21, 2024, 01:35 PM UTC
Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.
- resolved Nov 21, 2024, 03:10 PM UTC
Corrective actions have been deployed and after a period of monitoring, we can confirm the resolution of this incident.
Major November 12, 2024 IM-823 Insights and Benchmarking reporting service unavailable 12h 20m EU Production, Reporting
Started Nov 12, 2024, 04:00 AM UTC· resolved Nov 12, 2024, 04:21 PM UTC
- investigating Nov 12, 2024, 08:09 AM UTC
We are currently experiencing an issue where users cannot access the Insights and Benchmarking reporting functionality. This impact is limited to users accessing the service in the EU Production environment. The issue occurred following a scheduled maintenance period, during which a data refresh could not complete in time. As a result, the Insights and Benchmarking reporting functionality is currently unavailable. We are working to resolve this as quickly as possible.
- investigating Nov 12, 2024, 09:31 AM UTC
Our engineering teams are continuing to investigate the issue. In addition to the Insights and Benchmarking reporting functionality, users may also experience degraded performance or loading issues with the Issue Manager and Disclosure Manager modules. We are working to restore full functionality and appreciate your patience as we resolve these disruptions
- investigating Nov 12, 2024, 09:32 AM UTC
Our engineering teams are continuing to investigate the issue. In addition to the Insights and Benchmarking reporting functionality, users may also experience degraded performance or loading issues with the Issue Manager and Disclosure Manager modules. We are working to restore full functionality and appreciate your patience as we resolve these disruptions
- investigating Nov 12, 2024, 03:38 PM UTC
Service has been fully restored for the Issue Manager and Disclosure Manager modules, which are now operating normally. However, the Insights and Benchmarking reporting functionality remains unavailable. We are continuing to work on this issue and will provide an update as soon as possible.
- resolved Nov 12, 2024, 04:21 PM UTC
Corrective actions have been deployed and following a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-823. Root cause analysis investigations have been initiated and an RCA will be provided.