Convercent incident

US Shared Line 1-800-461-9330 Not Reachable through Cell Phones

Notice Resolved View vendor source →

Convercent experienced a notice incident on June 4, 2026 affecting Convercent Helpline Call Center, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 02:43 PM UTC
Resolved
Jun 04, 2026, 06:04 PM UTC
Duration
3h 20m
Detected by Pingoru
Jun 04, 2026, 02:43 PM UTC

Affected components

Convercent Helpline Call Center

Update timeline

  1. investigating Jun 04, 2026, 02:43 PM UTC

    All, Currently our US Shared number is not reachable through cell phones. We are currently invetigating the issue.

  2. investigating Jun 04, 2026, 03:03 PM UTC

    It appears to only be impacting callers using a Verizon phone at this time. The number is reachable via other networks at this time.

  3. resolved Jun 04, 2026, 06:04 PM UTC

    The issue has been resolved and calls from the Verizon network are connecting as expected.