Convercent incident

US Shared Line 1-800-461-9330 Not Reachable through Cell Phones

Notice Ongoing View vendor source →

Convercent is currently experiencing a notice incident affecting Convercent Helpline Call Center, which began 1h ago. The vendor's full update timeline is below.

Started
Jun 04, 2026, 02:43 PM UTC
Resolved
Ongoing
Duration
● 1h 14m
Detected by Pingoru
Jun 04, 2026, 02:43 PM UTC

Affected components

Convercent Helpline Call Center

Update timeline

  1. investigating Jun 04, 2026, 02:43 PM UTC

    All, Currently our US Shared number is not reachable through cell phones. We are currently invetigating the issue.

  2. investigating Jun 04, 2026, 03:03 PM UTC

    It appears to only be impacting callers using a Verizon phone at this time. The number is reachable via other networks at this time.