Convercent Outage History

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Convercent had 10 outages in the last 2 years totaling 280h 48m of downtime — averaging 0.4 incidents per month.

There were 10 Convercent outages since September 19, 2025 totaling 280h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.convercent.com

Notice August 25, 2026

Reporting Service Data Refresh Delay

Detected by Pingoru
Aug 25, 2026, 03:05 PM UTC
Resolved
Sep 03, 2026, 09:14 PM UTC
Duration
9d 6h
Affected: ReportingReportingReportingReporting
Timeline · 3 updates
  1. investigating Aug 25, 2026, 03:05 PM UTC

    We are experiencing a delay with the Convercent Insights Reporting Service data refresh. The reporting service is accessible, but reporting data will be stale until we restore the refresh cycle. We will update this page as soon as the data refresh is restored.

  2. investigating Sep 03, 2026, 09:14 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 03, 2026, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 17, 2026

Convercent EU Application Intermittent Impairment - [Service Affected]

Detected by Pingoru
Aug 17, 2026, 02:56 AM UTC
Resolved
Aug 17, 2026, 11:02 PM UTC
Duration
20h 6m
Affected: EU ProductionReportingSMTP Services
Timeline · 2 updates
  1. investigating Aug 17, 2026, 02:56 AM UTC

    We are actively investigating, an issue regarding the Database service of the Convercent EU Application. Once we have identified and resolved the cause of this issue, we will provide an update to this status. We apologize for any inconvenience this has caused.

  2. resolved Aug 17, 2026, 11:02 PM UTC

    The issue impacting the Convercent EU Database service has been resolved, and the service is fully operational. We apologize for any inconvenience this has caused.

Read the full incident report →

Notice June 4, 2026

US Shared Line 1-800-461-9330 Not Reachable through Cell Phones

Detected by Pingoru
Jun 04, 2026, 02:43 PM UTC
Resolved
Jun 04, 2026, 06:04 PM UTC
Duration
3h 20m
Affected: Convercent Helpline Call Center
Timeline · 3 updates
  1. investigating Jun 04, 2026, 02:43 PM UTC

    All, Currently our US Shared number is not reachable through cell phones. We are currently invetigating the issue.

  2. investigating Jun 04, 2026, 03:03 PM UTC

    It appears to only be impacting callers using a Verizon phone at this time. The number is reachable via other networks at this time.

  3. resolved Jun 04, 2026, 06:04 PM UTC

    The issue has been resolved and calls from the Verizon network are connecting as expected.

Read the full incident report →

Notice February 6, 2026

Chile - Call Center Line Down

Detected by Pingoru
Feb 06, 2026, 08:09 PM UTC
Resolved
Feb 07, 2026, 01:22 AM UTC
Duration
5h 12m
Affected: Convercent Helpline Call Center
Timeline · 2 updates
  1. identified Feb 06, 2026, 08:09 PM UTC

    The automated line testing system Convercent uses to monitor phone-line uptime identified that our Chile based telephony lines are no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Chile numbers. We are actively working to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.

  2. resolved Feb 07, 2026, 01:22 AM UTC

    The outage for Chile Toll-Free numbers has been resolved by the in-country provider. If you are still experiencing issues with your hotline number, please notify our support team. If you have any questions or concerns, please don't hesitate to contact our support team.

Read the full incident report →

Notice December 9, 2025

Rwanda - Call Center Shared Line Additon

Detected by Pingoru
Dec 09, 2025, 08:21 PM UTC
Resolved
Dec 09, 2025, 08:21 PM UTC
Duration
—
Affected: Convercent Helpline Call Center
Timeline · 1 update
  1. resolved Dec 09, 2025, 08:21 PM UTC

    We have now added Rwanda to our list of countries with shared lines. The new shared number has passed testing and is ready for use. The new number for Rwanda is +250 229 000 580. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are adding the Rwanda shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials listing numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Rwanda shared number. If you have any questions or concerns, please don't hesitate to contact our support team.

Read the full incident report →

Notice November 24, 2025

EU Insights and Benchmarking reporting service degradation

Detected by Pingoru
Nov 24, 2025, 02:15 PM UTC
Resolved
Nov 25, 2025, 04:17 PM UTC
Duration
1d 2h
Affected: Reporting
Timeline · 3 updates
  1. investigating Nov 24, 2025, 02:15 PM UTC

    We are actively investigating an issue affecting Insights & Reporting for the Convercent EU Application, causing degraded performance. Once we have identified and resolved the cause of this issue, we will provide an update on this status. We apologize for any inconvenience this may have caused.

  2. investigating Nov 25, 2025, 04:15 PM UTC

    The issue has been resolved and Insights & Reporting is now operating at full functionality

  3. resolved Nov 25, 2025, 04:17 PM UTC

    Closing incident

Read the full incident report →

Notice November 6, 2025

Greece- Call Center Shared Line Proactive Change

Detected by Pingoru
Nov 06, 2025, 06:34 PM UTC
Resolved
Nov 06, 2025, 06:34 PM UTC
Duration
—
Affected: Convercent Helpline Call Center
Timeline · 1 update
  1. resolved Nov 06, 2025, 06:34 PM UTC

    We recently learned changes to Greece telephony regulations will affect the existing shared telephony line. Due to this, we have proactively procured a new Greece shared number. The updated shared number has passed testing and is ready for use. The new number for Greece is 800 999 9025. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Greece shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Greece number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Greece shared number. If you have any questions or concerns, please don't hesitate to contact our support team.

Read the full incident report →

Notice October 20, 2025

Call Center Outage

Detected by Pingoru
Oct 20, 2025, 02:34 PM UTC
Resolved
Oct 20, 2025, 06:33 PM UTC
Duration
3h 58m
Affected: Convercent Helpline Call Center
Timeline · 3 updates
  1. investigating Oct 20, 2025, 02:34 PM UTC

    Our call center is currently is currently experiencing an outage due to the AWS outage. The team is currently investigating.

  2. investigating Oct 20, 2025, 05:58 PM UTC

    The call center is coming back online and and now answering calls. We are continuing to monitor the situation closely.

  3. resolved Oct 20, 2025, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 19, 2025

Uzbekistan and Kyrgyztan - Call Center Shared Line Discontinued

Detected by Pingoru
Sep 19, 2025, 09:02 PM UTC
Resolved
Sep 19, 2025, 08:49 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 19, 2025, 09:02 PM UTC

    We recently learned ongoing sanctions on Russia, our providers are unable to provide service in Uzbekistan or Kyrgyztan. Our shared numbers for these countries will be disconnected at the end of September. Individuals can use our Global Reverse Charge number at +1-720-514-4400 or can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are removing Uzbekistan and Kyrgyzstan shared numbers listed from landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain these numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. If you have any questions or concerns, please don't hesitate to contact our support team.

Read the full incident report →