Convercent incident

Uzbekistan and Kyrgyztan - Call Center Shared Line Discontinued

Notice Resolved View vendor source →

Convercent experienced a notice incident on September 19, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 09:02 PM UTC
Resolved
Sep 19, 2025, 08:49 PM UTC
Duration
—
Detected by Pingoru
Sep 19, 2025, 09:02 PM UTC

Update timeline

  1. resolved Sep 19, 2025, 09:02 PM UTC

    We recently learned ongoing sanctions on Russia, our providers are unable to provide service in Uzbekistan or Kyrgyztan. Our shared numbers for these countries will be disconnected at the end of September. Individuals can use our Global Reverse Charge number at +1-720-514-4400 or can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are removing Uzbekistan and Kyrgyzstan shared numbers listed from landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain these numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. If you have any questions or concerns, please don't hesitate to contact our support team.