ControlUp experienced a major incident on September 15, 2025 affecting US Region and US Region and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
US RegionUS RegionUS RegionUS RegionUS RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA Region
Update timeline
- investigating Sep 15, 2025, 02:02 PM UTC
We are currently investigating an internal issue causing some connectivity failures to the DEX platforms. Some users may see login failures or timeouts. We will provide updates as we learn more. Thank you for your patience.
- monitoring Sep 15, 2025, 02:19 PM UTC
We identified the issue and performed remediation steps, which have resolved the issue. We are monitoring the results while connections are fully restored.
- resolved Sep 15, 2025, 02:53 PM UTC
This incident has been resolved. Thank you for your patience during this brief interruption.