Contentful experienced a major incident on October 20, 2026 affecting Insights API, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Insights API
Update timeline
- investigating Oct 20, 2026, 07:22 AM UTC
We are investigating an issue where the Contentful Insights Dashboard is failing to load for customers.
- investigating Oct 20, 2026, 08:57 AM UTC
Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable
- monitoring Oct 20, 2026, 09:53 AM UTC
The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation.
- resolved Oct 20, 2026, 10:28 AM UTC
This incident has been resolved.