Connex Ecommerce incident

Shopify sync offline for some users

Ongoing since 02:40 PM UTC, affecting Connex for QuickBooks - Desktop Users and Connex for QuickBooks - QuickBooks Online Users.

monitoring Nov 05, 2026, 03:59 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 05, 2026, 02:40 PM UTC
Resolved
Ongoing
Duration
● 3h 10m
Detected by Pingoru
Nov 05, 2026, 02:40 PM UTC

Affected components

Connex for QuickBooks - Desktop UsersConnex for QuickBooks - QuickBooks Online Users

Update timeline

  1. identified Nov 05, 2026, 02:40 PM UTC

    We are implementing a bug fix now. Some users cannot sync. Syncing should occur before 12 pm EST on 11/5.

  2. monitoring Nov 05, 2026, 03:59 PM UTC

    A fix has been implemented and we are monitoring the results.

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