Connex Ecommerce incident

Amazon orders not syncing

Minor Vendor's status page →

Resolved after 22 hours 38 minutes, affecting Connex for QuickBooks - Desktop Users and Connex for QuickBooks - QuickBooks Online Users, on November 7, 2023.

monitoring Nov 07, 2023, 10:00 PM UTC

We believe we have fixed an issue where customers couldnt sync amazon orders. Please try manual sync and run your web connector again

Started
Nov 07, 2023, 10:00 PM UTC
Resolved
Nov 08, 2023, 08:39 PM UTC
Duration
22h 38m
Detected by Pingoru
Nov 07, 2023, 10:00 PM UTC

Affected components

Connex for QuickBooks - Desktop UsersConnex for QuickBooks - QuickBooks Online Users

Update timeline

  1. monitoring Nov 07, 2023, 10:00 PM UTC

    We believe we have fixed an issue where customers couldnt sync amazon orders. Please try manual sync and run your web connector again

  2. resolved Nov 08, 2023, 08:39 PM UTC

    This incident has been resolved.

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