ConnectWise incident

Investigating - WisePay / WiseSync Connectivity Issues with Xero

Minor Ongoing View vendor source →

ConnectWise is currently experiencing a minor incident affecting WisePay and Wise-Sync and 1 more component, which began 11h ago. The vendor's full update timeline is below.

Started
Oct 05, 2026, 12:27 PM UTC
Resolved
Ongoing
Duration
● 11h 26m
Detected by Pingoru
Oct 05, 2026, 12:27 PM UTC

Affected components

WisePayWise-Syncx360Sync (All Regions)

Update timeline

  1. investigating Oct 05, 2026, 12:27 PM UTC

    We are currently investigating reports of connectivity issues between WiseSync and WisePay and our Xero integration. Some partners may experience issues opening any companies in WiseSync that are connected to Xero.

  2. identified Oct 05, 2026, 02:37 PM UTC

    We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue.