ConnectWise incident

Missing Invoices in WisePay

Minor Resolved View vendor source →

ConnectWise experienced a minor incident on September 28, 2026 affecting WisePay and x360Sync (APAC) and 1 more component, lasting 20h 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 02:20 AM UTC
Resolved
Sep 28, 2026, 11:14 PM UTC
Duration
20h 54m
Detected by Pingoru
Sep 28, 2026, 02:20 AM UTC

Affected components

WisePayx360Sync (APAC)x360Sync (North America)

Update timeline

  1. monitoring Sep 28, 2026, 02:20 AM UTC

    Issue: Some invoices created directly in QuickBooks Online or Xero may not appear in WisePay because they did not sync successfully. Who is impacted: PSA partners who manually create invoices directly in QuickBooks Online or Xero (rather than through their PSA). Workaround: Perform a manual invoice sync in WiseSync. This should help restore any missing invoices in WisePay. Status: We’ve started updating the affected invoices, and missing invoices should begin appearing again shortly. We apologize for the inconvenience. If you have any questions, please contact [email protected].