ConnectWise incident

Investigating - ScreenConnect Cloud Instances Not Loading

Major Resolved View vendor source →

ConnectWise experienced a major incident on September 30, 2026 affecting ScreenConnect and x360Sync (North America), lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 11:35 AM UTC
Resolved
Sep 30, 2026, 01:53 PM UTC
Duration
2h 18m
Detected by Pingoru
Sep 30, 2026, 11:35 AM UTC

Affected components

ScreenConnectx360Sync (North America)

Update timeline

  1. investigating Sep 30, 2026, 11:35 AM UTC

    We are investigating reports of ScreenConnect instances in US Northeast region down. Cloud Ops team is actively resolving the issue.

  2. monitoring Sep 30, 2026, 12:33 PM UTC

    The reports of ScreenConnect impacted hosts has been identified and a resolution is in progress.