ConnectWise is currently experiencing a minor incident affecting WisePay and Wise-Sync and 1 more component, which began 21h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 10:49 AM UTC
We are currently investigating reports of WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.
- identified Oct 12, 2026, 02:46 PM UTC
We have identified the issue regarding WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.
- monitoring Oct 13, 2026, 05:32 AM UTC
Xero has advised that the issue is currently resolved; however, their investigation is ongoing and additional service disruptions may occur. We are continuing to monitor the situation and will provide updates as they become available. To restore your connection, you may need to reconnect Xero: WisePay users: Go to Configure > Accounting Connections and select Verify Access to reconnect Xero. WiseSync users: Go to the Edit Company screen and select Connect to Xero to reconnect. We apologize for any inconvenience this may have caused and appreciate your patience while we work with Xero to resolve the issue.