ConnectWise experienced a minor incident on October 9, 2026 affecting CW Platform and x360Sync (North America), lasting 7h 29m. The incident has been resolved; the full update timeline is below.
Affected components
CW Platformx360Sync (North America)
Update timeline
- investigating Oct 09, 2026, 03:46 PM UTC
We are currently investigating reports of Workflow execution delays impacting some users. We understand the urgency and are treating this as a high-priority issue. We will provide further updates as soon as more information becomes available.
- monitoring Oct 09, 2026, 04:20 PM UTC
Workflow processing has improved following mitigation efforts, and delayed workflows are now being processed. We are continuing to monitor system performance to confirm long-term stability