Conga Contracts incident
Investigating Issue Impacting Composer in EU and NA
Conga Contracts experienced a major incident on May 27, 2025 affecting Conga Composer - NA and Conga Composer - EU, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2025, 02:33 PM UTC
We are currently investigating reports of authentication issues affecting Composer within the EU and NA regions. Customers may experience intermittent errors when logging in. Our engineering teams have been alerted and are actively working to identify the root cause. We will provide a further updates as they are available.
- identified May 27, 2025, 03:09 PM UTC
We have identified the root cause of the issue impacting authentication issues. Our engineering teams are now actively working on implementing a solution to resolve the issue. Customers may continue to experience intermittent errors when trying to log in while the fix is being deployed.
- identified May 27, 2025, 04:19 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 27, 2025, 05:00 PM UTC
The issue was mapped to a dependency on a vendor product, which has now come back online. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved.
- resolved May 27, 2025, 05:23 PM UTC
The authentication issue impacting Composer in the EU and NA regions has been fully restored and all affected systems have returned to normal operation.