Investigating Issue Impacting Composer

Update timeline

1. investigating Apr 20, 2026, 05:55 AM UTC

   We are currently investigating reports of service degradation affecting Composer in all regions. Customers may be unable to create Salesforce tasks or activities due to insufficient permissions at the moment. We will provide further updates as they are available.

2. identified Apr 20, 2026, 06:57 AM UTC

   We've identified the root cause of the issue impacting Conga composer. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience failure around create Salesforce tasks or activities operations while the fix is being deployed.

3. identified Apr 20, 2026, 07:59 AM UTC

   Our engineering teams are continuing to implement the fix. The issue remains under active investigation and has not yet been fully resolved. Customers may continue to experience failures when creating Salesforce tasks or activities operations while remediation efforts are ongoing. We will provide the next update as soon as additional information becomes available.

4. identified Apr 20, 2026, 08:57 AM UTC

   The Conga team is continue to actively work on implementing the fix and remediation efforts are still in progress. We are closely monitoring the progress and will provide further updates as soon as more information becomes available. Thank you for your continued patience and understanding.

5. monitoring Apr 20, 2026, 10:16 AM UTC

   A fix has been implemented to address the issue, and our internal validations have completed successfully. Our teams are actively monitoring the system to ensure ongoing stability.

6. resolved Apr 20, 2026, 11:24 AM UTC

   The issue impacting Composer has been fully resolved and all affected systems have returned to normal operation. We appreciate your patience and understanding while we worked to resolve this issue.