Conga Contracts incident

Investigating Issue Impacting Platform Login

Conga Contracts experienced a critical incident on June 14, 2025 affecting Login & Authentication - NA, lasting 37m. The incident has been resolved; the full update timeline is below.

Started: Jun 14, 2025, 07:48 PM UTC
Resolved: Jun 14, 2025, 08:25 PM UTC
Duration: 37m
Detected by Pingoru: Jun 14, 2025, 07:48 PM UTC

Affected components

Update timeline

investigating Jun 14, 2025, 07:48 PM UTC

We are currently investigating reports of issues affecting Platform authentication within the NA region. Customers may experience inability to access the Conga advantage platform through Conga authentication. We will provide further updates as they are available.
identified Jun 14, 2025, 08:17 PM UTC

We've identified the root cause of the issue impacting Platform Authentication. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience intermittent errors while the fix is being deployed.
resolved Jun 14, 2025, 08:25 PM UTC

The issue impacting Platform Authentication in the NA region has been fully resolved and all affected systems have returned to normal operation.