Conga Contracts incident
Investigating Issue Impacting Conga Orchestrate
Conga Contracts experienced a minor incident on July 4, 2025, lasting 18h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 04, 2025, 12:29 AM UTC
We are currently investigating reports of issues with generated documents affecting Conga Orchestrate within the NA region. Customers may experience inability to generate documents using Conga Orchestrate. We will provide further updates as they are available.
- investigating Jul 04, 2025, 01:02 AM UTC
We are continuing to investigate the issue.
- investigating Jul 04, 2025, 01:31 AM UTC
We are continuing to investigate the issue.
- identified Jul 04, 2025, 02:01 AM UTC
We've identified the root cause of the issue impacting Conga Orchestrate. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience the inability to generate documents while the fix is being deployed.
- identified Jul 04, 2025, 02:34 AM UTC
Our engineering teams are continuing to work on implementing a fix.
- identified Jul 04, 2025, 03:02 AM UTC
Our engineering teams are continuing to work on implementing a fix.
- identified Jul 04, 2025, 03:33 AM UTC
Our engineering teams are continuing to work on implementing a fix.
- identified Jul 04, 2025, 04:05 AM UTC
Our engineering teams are continuing to work on implementing a fix.
- identified Jul 04, 2025, 04:21 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 04, 2025, 05:17 AM UTC
Our team is diligently working on implementing a solution.
- identified Jul 04, 2025, 07:26 AM UTC
Our team remains committed to prioritising the implementation of a fix.
- identified Jul 04, 2025, 10:49 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 04, 2025, 06:38 PM UTC
Systems have returned to stable operation in the impacted NA region. Some customers may require additional support, and our teams are actively engaged with them. If you continue to see issues with the service, please contact our technical support team.