Conga Contracts incident

Investigating Issue Impacting Conga Contracts

Critical Resolved View vendor source →

Conga Contracts experienced a critical incident on August 25, 2025 affecting Conga Contracts - NA, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 08:40 PM UTC
Resolved
Aug 25, 2025, 09:16 PM UTC
Duration
35m
Detected by Pingoru
Aug 25, 2025, 08:40 PM UTC

Affected components

Conga Contracts - NA

Update timeline

  1. investigating Aug 25, 2025, 08:40 PM UTC

    We are currently investigating reports of access issues affecting Conga Contracts within the NA region. Customers may experience inability to access app1.congacontracts.com. We will provide further updates as they are available.

  2. identified Aug 25, 2025, 08:50 PM UTC

    We've identified the root cause of the issue. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience access issues while the fix is being deployed.

  3. resolved Aug 25, 2025, 09:16 PM UTC

    The issue impacting Conga Contracts app1 site in the NA region has been fully resolved and all affected systems have returned to normal operation.