Conga Contracts incident
Investigating Issue Impacting Conga Composer
Conga Contracts experienced a major incident on August 27, 2025 affecting Conga Composer - NA, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2025, 06:43 PM UTC
We are currently investigating reports of degraded or intermittent services affecting Conga Composer within the NA region. Customers may experience intermittent errors or slow performance on Composer UI. We will provide further updates as they are available.
- monitoring Aug 27, 2025, 07:42 PM UTC
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved.
- resolved Aug 28, 2025, 12:05 AM UTC
The issue impacting Conga Composer UI in the NA region has been fully resolved and all affected systems have returned to normal operation.
- postmortem Sep 03, 2025, 01:49 AM UTC
# Composer Service Disruption \(August 26–27, 2025\) ## Summary Between August 26 and 27, 2025, Composer experienced intermittent service degradation for Salesforce users in North America. While some operations continued, many users experienced slow or failed merge operations, significantly impacting productivity. ## Root Cause The disruption was caused by a defect in authentication token validation logic, triggered when new servers with mismatched time zones were introduced. This led to excessive credential validation requests to Salesforce, overwhelming Composer’s infrastructure and causing cascading failures. ## Resolution and Prevention * A permanent fix was deployed on August 28, 2025, resolving the issue * The authentication process was redesigned to prevent similar failures * Monitoring and diagnostic tools were enhanced to detect anomalies earlier * Circuit breakers, load distribution improvements, and Salesforce API usage optimizations have been implemented We recognize the disruption this may have caused to your business and remain committed to providing the best software and experience to our customers. If you have any additional questions, please reach out to the Conga Success Team at [[email protected]](mailto:[email protected]).