Conga Contracts incident

Issue Identified with Multiple Products - Degraded Performance Due to AWS Outage

Major Resolved View vendor source →

Conga Contracts experienced a major incident on October 20, 2025 affecting AWS Cloud Platform and Merge Service Legacy - NA and 1 more component, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:50 PM UTC
Resolved
Oct 20, 2025, 10:58 PM UTC
Duration
5h 8m
Detected by Pingoru
Oct 20, 2025, 05:50 PM UTC

Affected components

AWS Cloud PlatformMerge Service Legacy - NAConga Collaborate - NA

Update timeline

  1. identified Oct 20, 2025, 05:17 PM UTC

    We have identified a service disruption with our cloud infrastructure provider, Amazon Web Services (AWS), in their NA (us-east-1) region. This is impacting multiple Conga services, and customers may experience increased error rates and latency. Our teams are actively monitoring the provider's status and will post updates here as they become available. AWS Health Dashboard: https://health.console.aws.amazon.com/health/home#/account/dashboard/open-issues

  2. identified Oct 20, 2025, 05:50 PM UTC

    We are continuing to monitor the AWS outage status. AWS Health Dashboard: https://health.aws.amazon.com/health/status

  3. identified Oct 20, 2025, 06:58 PM UTC

    We are continuing to monitor the ongoing AWS service disruption. While AWS reports that some services are recovering, the impact to Conga products remains limited and intermittent at this time. We will provide another update as more information becomes available. AWS Health Dashboard: https://health.aws.amazon.com/health/status

  4. monitoring Oct 20, 2025, 08:35 PM UTC

    We are continuing to monitor the recovery of the AWS outage. AWS is reporting significant progress in restoring services, and we are observing corresponding improvements in our affected products. Some Conga services may still experience intermittent performance issues or errors as the underlying infrastructure fully recovers. Our teams will continue to monitor the situation until all services return to normal operation. AWS Health Dashboard: https://health.aws.amazon.com/health/status

  5. resolved Oct 20, 2025, 10:58 PM UTC

    AWS has resolved the service disruption in the NA (US-EAST-1) region. The affected Conga products have returned to normal operation. If you continue to encounter any issues, please contact our support team.