Conga Contracts incident

Investigating Issue Impacting Conga Collaborate

Major Resolved View vendor source →

Conga Contracts experienced a major incident on October 28, 2025 affecting Conga Collaborate - AP and Conga Collaborate - NA and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 05:39 PM UTC
Resolved
Oct 28, 2025, 06:49 PM UTC
Duration
1h 9m
Detected by Pingoru
Oct 28, 2025, 05:39 PM UTC

Affected components

Conga Collaborate - APConga Collaborate - NAConga Collaborate - EU

Update timeline

  1. investigating Oct 28, 2025, 05:39 PM UTC

    We are currently investigating reports of increased errors when attempting to create proposals through Conga Collaborate in all regions. Customers may experience inability to create proposals. We will provide further updates as they are available.

  2. identified Oct 28, 2025, 06:26 PM UTC

    We've identified the root cause of the issue. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience inability to generate proposals from Salesforce while the fix is being deployed.

  3. resolved Oct 28, 2025, 06:49 PM UTC

    The issue impacting Conga Collaborate in all regions has been fully resolved and all affected services have returned to normal operation.