Conga Contracts incident

Investigating Issue Impacting Conga Platform Login

Minor Resolved View vendor source →

Conga Contracts experienced a minor incident on October 29, 2025 affecting Login & Authentication - NA and Login & Authentication - EU and 1 more component, lasting 7h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:45 PM UTC
Resolved
Oct 30, 2025, 12:00 AM UTC
Duration
7h 14m
Detected by Pingoru
Oct 29, 2025, 04:45 PM UTC

Affected components

Login & Authentication - NALogin & Authentication - EULogin & Authentication - APAC (AP)Login & Authentication - FRAzure Cloud PlatformX-Author for Contracts - EUX-Author for Contracts - APX-Author for Contracts - FRX-Author for Contracts - NAX-Author Legacy - NA

Update timeline

  1. investigating Oct 29, 2025, 04:45 PM UTC

    We are currently investigating reports of delays in platform login affecting Conga IDP in all regions. Customers may experience delays in login using Conga IDP and receiving verification codes. This is related to an ongoing Azure service disruption. We will provide further updates as they are available.

  2. identified Oct 29, 2025, 05:35 PM UTC

    We’ve identified that the login delays across all RLS environments are caused by an ongoing Azure Front Door (AFD) issue impacting service availability. According to Microsoft, a configuration change triggered the disruption around 16:00 UTC, and they are currently rolling back to a known good state while blocking further changes. Users may continue to experience intermittent login delays until the rollback is complete.

  3. identified Oct 29, 2025, 06:38 PM UTC

    Some customers are also reporting slow logins or timeouts in X-Author and X-Author for Contracts. Microsoft incident tracking is reporting fixes are being rolled out with initial recovery already in progress. Microsoft Status Page: https://azure.status.microsoft/en-us/status

  4. identified Oct 29, 2025, 07:59 PM UTC

    We are now seeing some internal tests pass with improved latency as Microsoft Azure continues to repair their global service disruption. There is no ETA from Microsoft at this time on full remediation. We are continuing to monitor. Microsoft Status Page: https://azure.status.microsoft/en-us/status

  5. identified Oct 29, 2025, 08:50 PM UTC

    Microsoft Azure is reporting a full recovery with an ETA of 4 hours (expected recovery by 23:20 UTC). We are continuing to see improvements with our internal tests, however, customers may still experience latency and timeouts during login until Azure systems have fully recovered. We will continue to monitor the recovery procedures from Microsoft.

  6. monitoring Oct 29, 2025, 09:53 PM UTC

    Azure systems are recovering. Conga internal tests are also showing improvement in stability and response times. We'll continue to monitor the recovery procedures. The next update will be in 2 hours or on any major change reported by Microsoft. Microsoft Status Page: https://azure.status.microsoft/en-us/status

  7. resolved Oct 30, 2025, 12:00 AM UTC

    Conga Platform and X Author Login services have returned to normal operation following resolution of the Microsoft Azure global service disruption. If you continue to experience any issues, please contact our support team.