Conga Contracts incident
Conga Advantage platform along with other Conga Services are down due to Cloudflare global outage
Conga Contracts experienced a major incident on November 18, 2025 affecting Conga Composer - NA and Conga Composer - EU and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:13 PM UTC
Conga Advantage platform along with other Conga Services are down due to Cloudflare global outage, this issue is impacting all the Conga services in all the regions (North America, EMEA and APAC) (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7) Customers may continue to experience inability to access conga services while the fix is being deployed from cloudflare.
- identified Nov 18, 2025, 01:45 PM UTC
Due to the widespread Cloudflare network issues, several of our services have experienced interruptions. We have successfully restored access to the Merge Service and OCC. We are monitoring the situation closely and will continue to provide updates.
- identified Nov 18, 2025, 01:53 PM UTC
Our services are currently experiencing intermittent connectivity issues due to the ongoing Cloudflare incident. We are seeing some successful traffic throughput and are monitoring the situation closely as Cloudflare continues their remediation. You may experience occasional timeouts or errors while the global network stabilizes.
- identified Nov 18, 2025, 02:08 PM UTC
We have successfully recovered the Conga Contracts service, and it is now fully operational. Our team is currently executing a temporary restoration strategy to bring Turbo Services back online. You may continue to experience intermittent availability with Turbo Services while this process is underway. We remain in a monitoring state as we track the ongoing global Cloudflare outage and will provide further updates as services stabilize. Cloudflare Status: https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 02:57 PM UTC
Cloudflare has confirmed that a fix has been implemented for the global network issues. We are observing a return to normal operation across all Conga services. We are continuing to monitor while we verify full stability and performance across the platform.
- resolved Nov 18, 2025, 03:26 PM UTC
We have confirmed that the upstream Cloudflare network issues are resolved. We have monitored our systems for the last 20 minutes, and all automated tests and health checks are passing.