Conga Contracts incident

Investigating Issue Impacting Merge Service

Major Resolved View vendor source →

Conga Contracts experienced a major incident on December 18, 2025 affecting Merge Service Legacy - NA, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 03:51 PM UTC
Resolved
Dec 18, 2025, 04:46 PM UTC
Duration
55m
Detected by Pingoru
Dec 18, 2025, 03:51 PM UTC

Affected components

Merge Service Legacy - NA

Update timeline

  1. investigating Dec 18, 2025, 03:51 PM UTC

    We are currently investigating reports of errors or failures for a few operations when using merge service within U.S region. We will provide further updates as they are available.

  2. resolved Dec 18, 2025, 04:46 PM UTC

    The issue impacting merge service in the NA regions has been fully resolved and all affected systems have returned to normal operation.