Conga Contracts incident

Sign 2.0 services on Conga Advantage Platform for APAC region are down

Critical Resolved View vendor source →

Conga Contracts experienced a critical incident on January 10, 2026 affecting Conga Sign - AP, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2026, 04:38 AM UTC
Resolved
Jan 10, 2026, 07:45 AM UTC
Duration
3h 6m
Detected by Pingoru
Jan 10, 2026, 04:38 AM UTC

Affected components

Conga Sign - AP

Update timeline

  1. investigating Jan 10, 2026, 04:38 AM UTC

    Sign 2.0 services on Conga Advantage Platform for APAC region are down. Sign dashboard, Sign connector, Sign APIs are currently down.

  2. identified Jan 10, 2026, 06:27 AM UTC

    Issue seems to be on the account of OneSpan maintenance. Conga team is closely working and following up with OneSpan support. Initial findings indicate that the problem appears to be related to the apitoken / clientApp / accessToken request. More information is available at https://support.onespan.com/csm?id=trust_center_environment_status&environment=baf6c32d1b2be0505ed6fcc2cd4bcb03

  3. resolved Jan 10, 2026, 07:45 AM UTC

    The OneSpan issue impacting Sign 2.0 services on Conga Advantage Platform for APAC region has been fully resolved and all affected systems have returned to normal operation.