Conga Contracts experienced a major incident on January 25, 2026 affecting Login & Authentication - EU and Login & Authentication - APAC (AP), lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2026, 04:56 AM UTC
We are currently investigating issues with intermittent failure affecting Platform Login within the EU Region Customers may experience a failed login. We will provide further updates as they are available.
- identified Jan 25, 2026, 05:12 AM UTC
The issue has also impacted APAC region. The issue has been identified and is do to a timing of a certification rotation. The issue should be resolved within the hour.
- monitoring Jan 25, 2026, 05:42 AM UTC
Logins are now passing and we will continue to monitor.
- resolved Jan 25, 2026, 05:47 AM UTC
The issue impacting Platform Login in the EU and APAC has been fully resolved and all affected systems have returned to normal operation.