Investigating Issue Impacting Conga Sign Professional

Update timeline

1. investigating Mar 16, 2026, 02:02 AM UTC

   We are currently investigating reports of service degradation affecting Conga Sign Professional in all regions. Customers may experience loss of sync back to Salesforce for signed documents. We will provide further updates as they are available.

2. investigating Mar 16, 2026, 03:11 AM UTC

   Our engineering teams are actively investigating. We will provide further updates as they are available.

3. identified Mar 16, 2026, 03:59 AM UTC

   We've identified a potential root cause of the issue to a downstream vendor certificate. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience inability to complete sign documents while the fix is being deployed.

4. identified Mar 16, 2026, 06:08 AM UTC

   Our engineering teams are continuing to implement the fix related to the downstream vendor certificate identified earlier. The issue remains under active investigation and has not yet been fully resolved. Customers may still experience issues completing document signing while remediation efforts are ongoing. We will provide the next update as soon as additional information becomes available.

5. identified Mar 16, 2026, 08:30 AM UTC

   The Conga team is continue to actively work on implementing the fix related to the downstream vendor certificate identified earlier. The issue has not yet been fully resolved, and remediation efforts are still in progress. We understand the impact this may be causing and want to assure you that our teams are treating this with the highest priority. Customers may continue to experience issues completing document signing while the fix is being finalized. We are closely monitoring the progress and will provide further updates as soon as more information becomes available. Thank you for your continued patience and understanding.

6. identified Mar 16, 2026, 10:34 AM UTC

   Please be assured that the team is actively working to restore normal functionality as quickly as possible. Customers may still experience issues completing document signing while remediation efforts continue. We will provide further updates as soon as they're available.

7. resolved Mar 16, 2026, 11:59 AM UTC

   A fix has been implemented to address the issue, and our internal validations have completed successfully. Our teams are actively monitoring the system to ensure ongoing stability and have confirmed that the service is operating as expected. Thank you for your patience and understanding as we worked to resolve this issue.