Investigating Issue Impacting Conga Sign Professional

Update timeline

1. investigating Mar 16, 2026, 05:07 PM UTC

   We are currently investigating reports of an outage affecting the Conga Sign Professional service within the EU and AP regions. Customers may experience intermittent errors or an inability to access the application. We will provide further updates as they are available.

2. identified Mar 16, 2026, 05:42 PM UTC

   We have identified an infrastructure failure that is preventing access to the Sign service in the EU and AP regions. Our engineering teams are currently deploying a fix to restore connectivity. Customers may continue to experience access issues while this deployment is underway.

3. identified Mar 16, 2026, 06:40 PM UTC

   Our engineering teams continue to work on implementing a solution to resolve the issue. We're targeting a recovery within the hour.

4. monitoring Mar 16, 2026, 07:15 PM UTC

   A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally.

5. resolved Mar 16, 2026, 07:25 PM UTC

   The issue impacting Conga Sign Professional in the EU and AP regions has been fully resolved and all affected systems have returned to normal operation.