Conga Contracts incident
Investigating Issue Impacting Conga Sign Professional
Conga Contracts experienced a critical incident on March 16, 2026 affecting Conga Sign Professional - EU and Conga Sign Professional - AP, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 16, 2026, 05:07 PM UTC
We are currently investigating reports of an outage affecting the Conga Sign Professional service within the EU and AP regions. Customers may experience intermittent errors or an inability to access the application. We will provide further updates as they are available.
- identified Mar 16, 2026, 05:42 PM UTC
We have identified an infrastructure failure that is preventing access to the Sign service in the EU and AP regions. Our engineering teams are currently deploying a fix to restore connectivity. Customers may continue to experience access issues while this deployment is underway.
- identified Mar 16, 2026, 06:40 PM UTC
Our engineering teams continue to work on implementing a solution to resolve the issue. We're targeting a recovery within the hour.
- monitoring Mar 16, 2026, 07:15 PM UTC
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally.
- resolved Mar 16, 2026, 07:25 PM UTC
The issue impacting Conga Sign Professional in the EU and AP regions has been fully resolved and all affected systems have returned to normal operation.