Irregular SMS Traffic Observed in Indonesia and Philippines Regions

Update timeline

1. identified Oct 08, 2025, 08:52 AM UTC

   On October 8th monitoring detected an increase in outgoing SMS traffic. The cause was identified and the necessary action take to isolate both of the affected regions - Indonesia and Philippines. Impact: Some users in Indonesia and the Philippines may encounter issues during setup and validation of the Conferma mobile app, where a One-Time Password (OTP) is required. We’ll provide further updates as we make progress toward full resolution.

2. monitoring Oct 20, 2025, 01:03 PM UTC

   The elevated SMS traffic levels in both the Indonesia and Philippines regions has now ceased and normal service has been restored. We will continue to monitor the traffic for the remainder of the week. We apologise for the inconvenience and thank you for your patience.

3. monitoring Oct 24, 2025, 08:57 AM UTC

   Traffic in both the Indonesia and Philippines regions continue to be at normal levels. We will continue to monitor the service over the weekend. We apologise for the inconvenience and thank you for your patience.

4. monitoring Oct 28, 2025, 01:56 PM UTC

   We continue to review SMS traffic levels in both the Indonesia and Philippines regions. Our team will maintain close monitoring to ensure continued stability.

5. monitoring Oct 31, 2025, 03:59 PM UTC

   We are experiencing OTP delivery issues to both the Indonesia and Philippine regions at this time. We will continue to monitor the service over the weekend. We apologise for the inconvenience and thank you for your patience.

6. monitoring Nov 12, 2025, 12:12 PM UTC

   We are continuing to experience OTP delivery issues affecting both the Indonesia and Philippines regions. Our team will keep monitoring the service. We apologise for any inconvenience caused and appreciate your patience.

7. resolved Nov 27, 2025, 05:17 PM UTC

   This incident has been resolved.