File Import Delays

Update timeline

1. monitoring Nov 26, 2025, 12:04 PM UTC

   We are currently experiencing higher-than-usual demand when importing transaction data files, which may cause delays in downstream processes. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

2. monitoring Nov 27, 2025, 09:44 AM UTC

   Delays to processing may be experienced through today as the system processes the backlog. Multiple factors have contributed to an increased load on the system creating a backlog. A issue which has also compounded processing has been identified and necessary action taken to prevent further impact and to improve processing. Thank you for your continued patience.

3. monitoring Nov 27, 2025, 03:57 PM UTC

   You may experience delays in processing today as the system works through the backlog. Please be aware that data not yet processed could temporarily impact reporting accuracy. Thank you for your continued patience while we complete this recovery.

4. monitoring Nov 28, 2025, 10:43 AM UTC

   Excellent progress has made with processing the transaction import queue, however, delays in processing could still be experienced through today as the system continues to work through the outstanding transaction files. Please note that any unprocessed data may temporarily affect the accuracy of both Handoff and Snap reporting. Thank you for your continued patience while we complete this recovery.

5. monitoring Nov 28, 2025, 04:36 PM UTC

   We’ve made excellent progress in processing the transaction import queue; however, some delays may still occur as the system continues working through the remaining transaction files. Recovery efforts are ongoing and are expected to continue into the weekend. Please note that any unprocessed data may temporarily impact the accuracy of both Handoff and Snap reporting. Thank you for your continued patience and understanding as we complete this recovery. We’ll provide further updates as progress continues.

6. resolved Dec 01, 2025, 09:34 AM UTC

   We’ve made excellent progress in clearing the transaction import queue, and the recovery process is now complete. All remaining transaction files have been processed successfully. Thank you for your patience and understanding throughout this recovery effort.