Conferma experienced a minor incident on February 9, 2026, lasting 6d 21h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 09, 2026, 12:20 PM UTC
Conferma is currently investigating an incident impacting the delivery of American Express Saudi data files into the Conferma platform. Impact: The issue is affecting the transmission of transactional data files, which is causing downstream disruption to Snap reconciliation and reporting processes. Our team is actively engaged in the investigation to help identify the root cause and will continue to provide updates as they become available. Thank you for your continued patience and understanding.
- investigating Feb 10, 2026, 10:44 AM UTC
Conferma continue to investigate the issue and are engaged with American Express support. We appreciate your patience and will keep you informed.
- investigating Feb 11, 2026, 03:47 PM UTC
Conferma continue to investigate the issue and are engaged with American Express support. We appreciate your patience and will keep you informed.
- identified Feb 12, 2026, 04:23 PM UTC
Both yesterday’s and today’s data files have ingested successfully. Our focus has now shifted to recovering the historical files that were impacted. We appreciate your patience and will keep you updated.
- identified Feb 13, 2026, 05:03 PM UTC
We remain actively engaged with American Express support, and a request has been submitted to regenerate the impacted historic files. We appreciate your patience and will keep you updated.
- resolved Feb 16, 2026, 10:16 AM UTC
All historic files imported with no further issues identified during monitoring. We apologise for the inconvenience and thank you for your patience.