Commvault Outage History
Commvault is up right nowPingoru has recorded 51 incidents for Commvault: 15 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 599 of 720 (83%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 466 of 720 (65%) |
| July 2026 | 1 | 137 of 744 (18%) |
| August 2026 | 3 | 410 of 744 (55%) |
| September 2026 | 2 | 308 of 720 (43%) |
| October 2026 | 1 | 16 of 514 (3%) |
Incidents, newest first
Minor September 23, 2026 Okta Logins 2h 57m East US2
Started Sep 23, 2026, 06:12 PM UTC· resolved Sep 23, 2026, 09:09 PM UTC
- investigating Sep 23, 2026, 06:12 PM UTC
We are currently investigating a reported issue affecting authentication through Okta login. Our team is actively working to determine the scope and cause of the issue. We will provide additional updates as more information becomes available.
- resolved Sep 23, 2026, 09:09 PM UTC
This incident has been resolved.
Minor September 17, 2026 Onedrive Backup Discrepancies 5d 3h East US2, France Central, Canada Central
Started Sep 17, 2026, 03:07 PM UTC· resolved Sep 22, 2026, 06:23 PM UTC
- investigating Sep 17, 2026, 03:07 PM UTC
We are aware of an issue affecting Microsoft OneDrive backup operations, resulting in an increased number of failed backup items for some customers. Our engineering team is actively investigating the issue and working to determine the root cause. We will continue to provide updates as we learn more.
- resolved Sep 22, 2026, 06:23 PM UTC
This incident has been resolved.
Minor August 25, 2026 Command Center Performance 23d 1h East US2
Started Aug 25, 2026, 02:06 PM UTC· resolved Sep 17, 2026, 03:06 PM UTC
- investigating Aug 25, 2026, 02:06 PM UTC
We are investigating an issue affecting Command Center login. Some customers may experience slower-than-normal login times when accessing the service. Our team is actively working to identify the cause and restore normal performance. We will provide an update as more information becomes available.
- identified Aug 25, 2026, 03:55 PM UTC
We have identified the cause of the Command Center performance issues and are actively working to implement corrective measures. Customers may continue to experience intermittent slowness while remediation efforts are underway. We will provide additional updates as progress is made toward full service restoration.
- resolved Sep 17, 2026, 03:06 PM UTC
This incident has been resolved.
Minor August 5, 2026 Job performance 8d 16h North Central US, West US, East US2, Canada Central and 2 more
Started Aug 05, 2026, 11:49 PM UTC· resolved Aug 14, 2026, 04:35 PM UTC
- investigating Aug 05, 2026, 11:49 PM UTC
We have identified the issue affecting backup job processing and implemented corrective actions. Backup jobs are now processing as expected, and we are actively monitoring the environment to confirm continued stability. Some customers may still observe delayed completion for jobs that were previously queued. We will provide a final update once we have confirmed full recovery.
- resolved Aug 14, 2026, 04:35 PM UTC
This incident has been resolved.
Notice August 3, 2026 Backup Jobs Impacted 1d 23h North Central US, West US, East US2, Canada Central and 2 more
Started Aug 03, 2026, 05:49 PM UTC· resolved Aug 05, 2026, 05:01 PM UTC
- monitoring Aug 03, 2026, 05:49 PM UTC
We have identified and resolved an issue that caused certain backup jobs relying on customer network gateways to enter a pending or failed state due to incorrect network rule configurations. The necessary network rule updates have been applied, and affected backup jobs should now resume normal operation and complete successfully. Our Site Reliability Engineering (SRE) team is actively monitoring all impacted backup activity to ensure continued stability and successful job completion. At this time, service has been restored, and we will continue to closely observe the environment. We appreciate your patience and understanding as we work to ensure a reliable backup experience.
- resolved Aug 05, 2026, 05:01 PM UTC
This incident has been resolved.
Minor July 9, 2026 Degraded backup performance 5d 1h Canada Central, East US2, East US, France Central and 5 more
Started Jul 09, 2026, 01:43 PM UTC· resolved Jul 14, 2026, 03:40 PM UTC
- investigating Jul 09, 2026, 01:43 PM UTC
We are currently experiencing degraded backup performance affecting a subset of backup jobs. As a result, some backups may take longer than normal to complete. Our team is actively working with engineering to identify the root cause and restore normal performance as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
- resolved Jul 14, 2026, 03:40 PM UTC
Backup performance has returned to normal, and services are operating as expected. The issue affecting a subset of backup jobs has been resolved. Backup processing is performing within expected parameters, and previously delayed jobs have completed or are progressing normally. We will continue to monitor the environment closely.
Major June 17, 2026 Command Center Logins 21d 22h East US2
Started Jun 17, 2026, 02:54 PM UTC· resolved Jul 09, 2026, 01:24 PM UTC
- identified Jun 17, 2026, 02:54 PM UTC
We have identified a performance degradation impacting Command Center logins. Our engineering teams are actively engaged and working to determine the underlying cause. We will continue to monitor the situation closely and will provide updates as more information becomes available.
- resolved Jul 09, 2026, 01:24 PM UTC
This incident has been resolved.
Notice June 11, 2026 AWS VM backup Job Failures 6d 18h
Started Jun 11, 2026, 01:33 PM UTC· resolved Jun 18, 2026, 08:25 AM UTC
- identified Jun 11, 2026, 01:33 PM UTC
We are currently addressing an issue affecting some AWS VM backup jobs. Impacted jobs may fail during processing due to a signature validation error encountered while accessing data through the AWS API. We have identified the root cause and are actively deploying a fix to the affected systems. We will provide another update once the deployment is complete and service has been fully restored. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.
- monitoring Jun 12, 2026, 03:43 AM UTC
Commvault Engineering worked closely with AWS Support to resolve this issue and restore normal backup operations. AWS identified the root cause and confirmed that the requirement change responsible for the errors has been rolled back. Backups are now completing successfully, and we are closely monitoring backup jobs to ensure continued stability and successful execution.
- resolved Jun 18, 2026, 08:25 AM UTC
Issue has been mitigated.
Notice April 1, 2026 Exchange Online Backup Failures (Forbidden Errors) 77d 15h East US2, France Central, Canada Central
Started Apr 01, 2026, 04:50 PM UTC· resolved Jun 18, 2026, 08:25 AM UTC
- identified Apr 01, 2026, 04:50 PM UTC
We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS. Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of: Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden] Resolution: Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556
- resolved Jun 18, 2026, 08:25 AM UTC
Issue has been mitigated.
Minor December 10, 2025 Exchange Mailbox Intermittent Issues 8d 9h East US2, France Central, Canada Central
Started Dec 10, 2025, 02:14 PM UTC· resolved Dec 19, 2025, 12:05 AM UTC
- investigating Dec 10, 2025, 02:14 PM UTC
We are currently experiencing intermittent issues originating from Microsoft’s side that are impacting certain Exchange mailboxes. Affected users may encounter the following error message in their mailbox status: “No valid Azure app found. Please run check readiness.” Our team is actively engaging with Microsoft to investigate and resolve the matter. We will provide the next update as soon as additional information becomes available. We appreciate your understanding and cooperation during this time.
- resolved Dec 19, 2025, 12:05 AM UTC
This incident has been resolved.
Minor November 19, 2025 Service Advisory: AWS Dataplane Impact 6h 36m North Central US, West US, East US2, Canada Central and 2 more
Started Nov 19, 2025, 03:27 PM UTC· resolved Nov 19, 2025, 10:03 PM UTC
- investigating Nov 19, 2025, 03:27 PM UTC
We are currently experiencing intermittent disruptions with our AWS dataplane, which may affect backup performance. Our team is actively working with AWS to resolve the issue as quickly as possible. We’ll continue to monitor the situation and share updates as soon as they are available. Thank you for your patience and understanding.
- resolved Nov 19, 2025, 10:03 PM UTC
This incident has been resolved.
Notice October 20, 2025 AWS Service Interruption Impacting Our Platform 13h 25m
Started Oct 20, 2025, 03:56 PM UTC· resolved Oct 21, 2025, 05:22 AM UTC
- monitoring Oct 20, 2025, 03:56 PM UTC
We are currently experiencing an outage impacting several of our services. This is due to a widespread Amazon Web Services (AWS) infrastructure issue in the US-East-1 region. Status: We are actively monitoring the AWS status and will provide an update as soon as the upstream issue is resolved or we have an estimated time of recovery. Thank you for your patience.
- resolved Oct 21, 2025, 05:22 AM UTC
This incident has been resolved.
Notice October 14, 2025 Degraded Performance: Office 365 Exchange Archive-Only Backups –
Started Oct 14, 2025, 08:54 PM UTC· resolved Oct 14, 2025, 08:54 PM UTC
- resolved Oct 14, 2025, 08:54 PM UTC
We have identified an issue impacting Office 365 Exchange clients that are configured for archive mailbox only backups. The issue is not present if primary and mailboxes are backed up together in a single client. A fix is being deployed, and we expect service to be fully restored soon.
Major October 3, 2025 Command Center Login Issues 2h 7m East US2
Started Oct 03, 2025, 08:26 AM UTC· resolved Oct 03, 2025, 10:34 AM UTC
- investigating Oct 03, 2025, 08:26 AM UTC
We are aware of Command Center login issues, where customers are unable to access the command center. We are working on this actively to fix the issue. Inconvenience caused is regretted.
- monitoring Oct 03, 2025, 09:05 AM UTC
The issue has been resolved and CC logins are now working as expected.
- resolved Oct 03, 2025, 10:34 AM UTC
This incident has been resolved
Notice October 3, 2025 Issues with displaying Usage Summary 11d 16h East US2
Started Oct 03, 2025, 03:59 AM UTC· resolved Oct 14, 2025, 08:54 PM UTC
- investigating Oct 03, 2025, 03:59 AM UTC
We are currently experiencing an issue with the display of the usage summary for subscriptions. Our team is actively investigating the root cause and working towards a resolution as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
- monitoring Oct 03, 2025, 09:19 AM UTC
Issue has been resolved
- resolved Oct 14, 2025, 08:54 PM UTC
This incident has been resolved.
Minor September 10, 2025 Office 365 performance impact 1d 8h East US2
Started Sep 10, 2025, 01:55 PM UTC· resolved Sep 11, 2025, 09:56 PM UTC
- investigating Sep 10, 2025, 01:55 PM UTC
We are currently experiencing delays in VM Management service operations due to a current issue on Microsoft’s Azure infrastructure. This impacts key operations which affects our backup infrastructure auto-scaling used for Office 365 backups. As a result, performance for Office 365 backups may be degraded. We are actively working with Microsoft and will share updates as they become available. Thank you for your patience and understanding.
- monitoring Sep 10, 2025, 07:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2025, 09:56 PM UTC
This incident has been resolved.
Minor August 21, 2025 Maintenance: Temporary Impact on Office 365 Backups 6h 56m East US2
Started Aug 21, 2025, 02:28 PM UTC· resolved Aug 21, 2025, 09:24 PM UTC
- investigating Aug 21, 2025, 02:28 PM UTC
We are currently performing maintenance on our systems. During this time, you may notice that Office 365 backups are temporarily paused or delayed. This is a temporary measure, and all services are expected to return to normal operation shortly. We will update this page once the maintenance is complete and backups have resumed. Thank you for your patience.
- resolved Aug 21, 2025, 09:24 PM UTC
This incident has been resolved.
Notice August 13, 2025 Issue Identified: Azure File Agent Backup Jobs 1d 2h North Central US, West US, East US2, Canada Central and 2 more
Started Aug 13, 2025, 02:36 AM UTC· resolved Aug 14, 2025, 04:44 AM UTC
- identified Aug 13, 2025, 02:36 AM UTC
We are currently investigating an issue impacting a subset of Azure File agent backup jobs. Specifically, this affects agents configured with multiple Azure subscriptions. Our engineering team has identified the root cause and is actively working on deploying a corrective fix. We will update as soon as the fix is in place and confirm when normal operations have resumed. We appreciate your patience and apologize for any inconvenience this may cause.
- monitoring Aug 13, 2025, 07:11 AM UTC
A fix has been implemented and the jobs are running fine. We are continuing to monitor them.
- resolved Aug 14, 2025, 04:44 AM UTC
This incident has been resolved.
Major August 10, 2025 Scheduled reports 2d 9h East US2
Started Aug 10, 2025, 05:21 PM UTC· resolved Aug 13, 2025, 02:35 AM UTC
- investigating Aug 10, 2025, 05:21 PM UTC
We’re currently investigating an issue affecting scheduled reports. Real-time reporting remains fully operational, and you can continue to generate reports using current data without interruption. We’ll provide updates as soon as more information becomes available.
- monitoring Aug 10, 2025, 09:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2025, 02:35 AM UTC
This incident has been resolved.
Minor July 30, 2025 Identified Performance Degradation Affecting Exchange Backups 11d 3h East US2
Started Jul 30, 2025, 02:17 PM UTC· resolved Aug 10, 2025, 05:20 PM UTC
- identified Jul 30, 2025, 02:17 PM UTC
We are currently investigating a performance degradation that may be impacting Exchange backup operations. Our operations team is actively working to restore optimal performance. We will provide updates as more information becomes available.
- resolved Aug 10, 2025, 05:20 PM UTC
This incident has been resolved.
Minor July 2, 2025 Metering Usage 7h 36m East US2
Started Jul 02, 2025, 02:26 PM UTC· resolved Jul 02, 2025, 10:03 PM UTC
- identified Jul 02, 2025, 02:26 PM UTC
We have identified an issue where usage is not displaying correct values. Our team is actively working on resolving this. We apologize for any inconvenience this may cause and appreciate your patience as we work to correct the issue.
- resolved Jul 02, 2025, 10:03 PM UTC
This incident has been resolved.
Minor June 21, 2025 Degraded Web Portal Access 1d 10h East US2
Started Jun 21, 2025, 02:14 PM UTC· resolved Jun 23, 2025, 01:08 AM UTC
- investigating Jun 21, 2025, 02:14 PM UTC
We are currently experiencing degraded performance on our web portal and are actively investigating the root cause. Please note that backups and restores are running as expected and remain unaffected. We will share further updates shortly.
- investigating Jun 21, 2025, 02:15 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 21, 2025, 04:01 PM UTC
The web portal issue has been resolved and it is now accessible. We are actively monitoring the situation to ensure continued stability
- resolved Jun 23, 2025, 01:08 AM UTC
This incident has been resolved.
Notice May 22, 2025 Automatic backup schedules 1d
Started May 22, 2025, 02:32 PM UTC· resolved May 23, 2025, 02:41 PM UTC
- investigating May 22, 2025, 02:32 PM UTC
We are aware of an issue where automatic backup schedules are intermittently failing to initiate new backups. Our team is actively investigating the root cause and working diligently to resolve this as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.
- investigating May 22, 2025, 02:35 PM UTC
We are continuing to investigate this issue.
- identified May 22, 2025, 03:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 22, 2025, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 23, 2025, 02:41 PM UTC
This incident has been resolved.
Notice May 21, 2025 Office 365 backup errors 23h 42m
Started May 21, 2025, 02:15 AM UTC· resolved May 22, 2025, 01:58 AM UTC
- identified May 21, 2025, 02:15 AM UTC
We are currently rotating client secrets for Office 365 backup jobs, which may result in temporary access-related errors. Our team is actively validating the applications to ensure everything resumes normal operation as quickly as possible. Thank you for your patience.
- monitoring May 21, 2025, 07:59 AM UTC
A fix has been implemented and the Office 365 backup jobs are now running smoothly. Our team is actively monitoring the jobs to ensure continued performance and reliability. Thank you for your patience and understanding as we worked to resolve the issue. We will share further updates if necessary.
- resolved May 22, 2025, 01:58 AM UTC
This incident has been resolved.
Notice May 17, 2025 Issue with "Generate PIN" Email Notification 2d
Started May 17, 2025, 02:51 PM UTC· resolved May 19, 2025, 03:51 PM UTC
- investigating May 17, 2025, 02:51 PM UTC
We are currently experiencing an issue where the "Generate PIN" feature does not trigger the expected email containing the PIN information. Our team is actively working to resolve the issue. Thank you for your patience and understanding. We will share further updates as they become available.
- monitoring May 18, 2025, 04:50 AM UTC
A fix has been implemented, and we are currently monitoring the system to ensure continued stability. Thank you for your patience and understanding as we worked to resolve the issue. We will provide further updates if necessary
- resolved May 19, 2025, 03:51 PM UTC
This incident has been resolved