Commvault experienced a notice incident on August 3, 2026 affecting North Central US and West US and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 03, 2026, 05:49 PM UTC
We have identified and resolved an issue that caused certain backup jobs relying on customer network gateways to enter a pending or failed state due to incorrect network rule configurations. The necessary network rule updates have been applied, and affected backup jobs should now resume normal operation and complete successfully. Our Site Reliability Engineering (SRE) team is actively monitoring all impacted backup activity to ensure continued stability and successful job completion. At this time, service has been restored, and we will continue to closely observe the environment. We appreciate your patience and understanding as we work to ensure a reliable backup experience.
- resolved Aug 05, 2026, 05:01 PM UTC
This incident has been resolved.