Commvault experienced a minor incident on July 9, 2026 affecting Canada Central and East US2 and 1 more component, lasting 5d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 01:43 PM UTC
We are currently experiencing degraded backup performance affecting a subset of backup jobs. As a result, some backups may take longer than normal to complete. Our team is actively working with engineering to identify the root cause and restore normal performance as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
- resolved Jul 14, 2026, 03:40 PM UTC
Backup performance has returned to normal, and services are operating as expected. The issue affecting a subset of backup jobs has been resolved. Backup processing is performing within expected parameters, and previously delayed jobs have completed or are progressing normally. We will continue to monitor the environment closely.