Commvault had 34 outages in the last 2 years totaling 1223h 50m of downtime — averaging 1.4 incidents per month.
There were 34 Commvault outages since June 3, 2024 totaling 1223h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
Metallic Command Center web portal is currently experiencing a partial degradation. Our team is working to restore performance levels back to normal. We apologize for any inconvenience. Our next update will be in two hours or as soon as the services are restored.
This incident has been resolved.
Some customers might observe a decrease in their Office 365 current usage when their configurations are set for All Backed-up versions capacity calculations. We’re aware of this issue and are addressing it in this weekend's maintenance. We apologize for the inconvenience.
This incident has been resolved.
We are currently experiencing issues with redirecting to the Support Portal, Commvault Community, and KnowledgeBase. Our team is actively working to resolve these problems. In the meantime, please refer to https://www.commvault.com/support. We apologize for any inconvenience.
The issue was due to an incorrect configuration in our application, which has now been identified and resolved. Thank you for your patience.
Microsoft had experienced an Azure outage in the Central US region, impacting a subset of jobs that were triggered in that region. This was unrelated to the ongoing CrowdStrike issue. All Commvault SaaS systems have been operational since the issue with Azure was resolved, and backup operations have resumed as normal. We will continue monitoring our SaaS service and are working with Microsoft to monitor performance. Please refer to the following Azure status for the most up-to-date status: https://azure.status.microsoft/en-us/status For a historical view, please refer to this link with tracking ID: 1K80-N_8 https://azure.status.microsoft/en-us/status/history
We are currently investigating an issue causing degraded performance on our web portal. Our engineering teams are working to identify and resolve the problem. Thank you for your patience.
We identified an issue with one of the paired web consoles and have taken remedial actions. We will monitor the console over the next few hours. Thank you once again for your patience.
We are seeing a few more instances where the web console has degraded performance. Our engineering team is investigating further.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue with reporting usage, where the Used Capacity for July 2024 is showing as 0%. Our team is actively investigating and will provide an update soon. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with performance on the East US2 o365 region.
We are actively addressing the issue affecting O365 Backup Health. We have identified the problem and are currently implementing a solution. We expect Backup Health to improve over the next few days. Thank you for your patience. We will provide further updates soon.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an AGP usage reporting discrepancy. We will provide more updates as soon as we can.
This issue is resolved.
We have experienced degraded login performance between the hours of 11:15pm EST and 12:35pm EST. We have corrected this and are monitoring login performance at this time.
This 7incident is resolved.