Commvault Outage History

We are currently experiencing degraded backup performance affecting a subset of backup jobs. As a result, some backups may take longer than normal to complete. Our team is actively working with engineering to identify the root cause and restore normal performance as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.

We are currently experiencing intermittent issues originating from Microsoft’s side that are impacting certain Exchange mailboxes. Affected users may encounter the following error message in their mailbox status: “No valid Azure app found. Please run check readiness.” Our team is actively engaging with Microsoft to investigate and resolve the matter. We will provide the next update as soon as additional information becomes available. We appreciate your understanding and cooperation during this time.

We are currently experiencing intermittent disruptions with our AWS dataplane, which may affect backup performance. Our team is actively working with AWS to resolve the issue as quickly as possible. We’ll continue to monitor the situation and share updates as soon as they are available. Thank you for your patience and understanding.

We are aware of Command Center login issues, where customers are unable to access the command center. We are working on this actively to fix the issue. Inconvenience caused is regretted.

We are currently experiencing an issue with the display of the usage summary for subscriptions. Our team is actively investigating the root cause and working towards a resolution as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.

We are currently experiencing delays in VM Management service operations due to a current issue on Microsoft’s Azure infrastructure. This impacts key operations which affects our backup infrastructure auto-scaling used for Office 365 backups. As a result, performance for Office 365 backups may be degraded. We are actively working with Microsoft and will share updates as they become available. Thank you for your patience and understanding.

We are currently performing maintenance on our systems. During this time, you may notice that Office 365 backups are temporarily paused or delayed. This is a temporary measure, and all services are expected to return to normal operation shortly. We will update this page once the maintenance is complete and backups have resumed. Thank you for your patience.

We’re currently investigating an issue affecting scheduled reports. Real-time reporting remains fully operational, and you can continue to generate reports using current data without interruption. We’ll provide updates as soon as more information becomes available.

We are currently experiencing degraded performance on our web portal and are actively investigating the root cause. Please note that backups and restores are running as expected and remain unaffected. We will share further updates shortly.

We are continuing to investigate this issue.

We are aware of an issue where automatic backup schedules are intermittently failing to initiate new backups. Our team is actively investigating the root cause and working diligently to resolve this as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

We are continuing to investigate this issue.

We are currently experiencing an issue where the "Generate PIN" feature does not trigger the expected email containing the PIN information. Our team is actively working to resolve the issue. Thank you for your patience and understanding. We will share further updates as they become available.

We are actively investigating an issue affecting the loading of the Service Catalog in our Web Portal. We apologize for any inconvenience and will provide an update as soon as possible. Please note that no other services are impacted, and backups and restores triggered using the relevant clients will function normally.

We are currently doing a short maintenance on m3 ring. Things should be back up and available in the next several minutes.

We are currently addressing a performance issue affecting job execution, causing some jobs to remain in a waiting state. Our team is actively working to resolve the issue and restore normal operations as soon as possible