Commvault incident

Issue Identified: Azure File Agent Backup Jobs

Notice Resolved View vendor source →

Commvault experienced a notice incident on August 13, 2025 affecting North Central US and West US and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 02:36 AM UTC
Resolved
Aug 14, 2025, 04:44 AM UTC
Duration
1d 2h
Detected by Pingoru
Aug 13, 2025, 02:36 AM UTC

Affected components

North Central USWest USEast US2Canada CentralEast USFrance Central

Update timeline

  1. identified Aug 13, 2025, 02:36 AM UTC

    We are currently investigating an issue impacting a subset of Azure File agent backup jobs. Specifically, this affects agents configured with multiple Azure subscriptions. Our engineering team has identified the root cause and is actively working on deploying a corrective fix. We will update as soon as the fix is in place and confirm when normal operations have resumed. We appreciate your patience and apologize for any inconvenience this may cause.

  2. monitoring Aug 13, 2025, 07:11 AM UTC

    A fix has been implemented and the jobs are running fine. We are continuing to monitor them.

  3. resolved Aug 14, 2025, 04:44 AM UTC

    This incident has been resolved.