Commio Outage History

Commio had 11 outages in the last 2 years totaling 37h 53m of downtime — averaging 0.5 incidents per month.

There were 11 Commio outages since December 18, 2024 totaling 37h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.thinq.com

Minor August 4, 2026

Freshbooks Billing Services Down

Detected by Pingoru: Aug 04, 2026, 06:48 PM UTC
Resolved: Aug 05, 2026, 03:00 AM UTC
Duration: 8h 11m

Affected: Billing

Timeline · 4 updates

investigating Aug 04, 2026, 06:48 PM UTC

Commio is currently experiencing an issue with submitting payments to Freshbooks Billing Service. We are waiting to get a resolution timeline from Freshbooks. Until this issue is resolved you may receive an error when attempting to make a payment or update any billing information. We will update the status as more information is received or the issue is resolved. If you need further assistance please send a ticket to [email protected] and you can monitor the service status via: http://status.thinq.com
identified Aug 04, 2026, 07:15 PM UTC

Freshbooks has advised that the issue has been identified, and they are working quickly to resolve. We will post an update as soon as everything is resolved.
monitoring Aug 04, 2026, 09:50 PM UTC

Freshbooks has implemented a fix to resolve the issue effecting the ability to make payments. At this time we are seeing payments process normally, and we are continuing to monitor for stability.
resolved Aug 05, 2026, 03:00 AM UTC

Our team has been monitoring and observed payments processing normally. At this time the issue has been resolved, if you experience any further issues please email [email protected] for assistance.

Read the full incident report →

Minor May 7, 2026

Outbound Calling Failures

Detected by Pingoru: May 07, 2026, 02:06 PM UTC
Resolved: May 07, 2026, 04:36 PM UTC
Duration: 2h 29m

Affected: Outbound Voice

Timeline · 3 updates

investigating May 07, 2026, 02:06 PM UTC

We are currently experiencing a service issue that is affecting outbound voice. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.commio.com
monitoring May 07, 2026, 02:21 PM UTC

We have identified the issue causing outbound calls to fail, and a fix has been implemented. At this time we are monitoring for stability.
resolved May 07, 2026, 04:36 PM UTC

Our team has continued to observe normal outbound call completion. At this time outbound calling functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].

Read the full incident report →

Major May 1, 2026

Inbound Call Failures

Detected by Pingoru: May 01, 2026, 12:58 AM UTC
Resolved: May 01, 2026, 05:27 AM UTC
Duration: 4h 29m

Affected: Inbound Voice

Timeline · 3 updates

investigating May 01, 2026, 12:58 AM UTC

We are currently experiencing a service issue that is affecting inbound calls. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.commio.com
monitoring May 01, 2026, 03:48 AM UTC

We have identified the issue causing some inbound calls to fail, and a fix has been implemented. At this time we are monitoring for stability.
resolved May 01, 2026, 05:27 AM UTC

Our team has continued to observe normal inbound call completion. At this time inbound calling functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].

Read the full incident report →

Minor April 1, 2026

10DLC Outbound/Inbound SMS and MMS Messaging Failures

Detected by Pingoru: Apr 01, 2026, 02:08 PM UTC
Resolved: Apr 01, 2026, 08:18 PM UTC
Duration: 6h 9m

Affected: Text Messaging (SMS/MMS)

Timeline · 4 updates

investigating Apr 01, 2026, 02:08 PM UTC

We are currently experiencing issues with sending and receiving 10DLC SMS/MMS messages. The issue is being investigated.
investigating Apr 01, 2026, 04:12 PM UTC

Our team continues to investigate the issue causing SMS/MMS failures, we will continue to provide updates as they are available.
monitoring Apr 01, 2026, 05:20 PM UTC

We have identified and corrected the issue causing messages to not be sent. During this time messages were queued and are now being sent. We are continuing to monitor for stability.
resolved Apr 01, 2026, 08:18 PM UTC

Our team has continued to observe normal messaging send/receive times. At this time messing functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].

Read the full incident report →

Minor December 11, 2025

Brands and Campaigns Not Displaying - Commio.io

Detected by Pingoru: Dec 11, 2025, 02:52 PM UTC
Resolved: Dec 11, 2025, 05:47 PM UTC
Duration: 2h 55m

Affected: Commio Portal

Timeline · 3 updates

identified Dec 11, 2025, 02:52 PM UTC

The Campaign Registry APIs are down. We have notified their support team of the issue and are awaiting resolution. 10DLC Brands and Campaigns in Commio will not be accessible until TCR resolves the issue.
monitoring Dec 11, 2025, 03:33 PM UTC

The Campaign Registry has corrected the issue impacting their APIs. Our team has observed functionality has been restored and users can again see their brands and campaigns in commio.io. We are continuing to monitor for for stability.
resolved Dec 11, 2025, 05:47 PM UTC

We have observed continued stability with the Campaign Registry APIs. At this time the issue has been resolved, if any further issues are experienced please open a ticket by emailing [email protected].

Read the full incident report →

Minor November 12, 2025

Outbound Messaging Delays

Detected by Pingoru: Nov 12, 2025, 03:21 PM UTC
Resolved: Nov 12, 2025, 06:36 PM UTC
Duration: 3h 15m

Affected: Text Messaging (SMS/MMS)

Timeline · 4 updates

investigating Nov 12, 2025, 03:21 PM UTC

We are currently experiencing delays with sending 10DLC SMS messages. The issue is being investigated.
monitoring Nov 12, 2025, 04:13 PM UTC

At this time we are observing the message queues have cleared out and messages are being delivered as expected. We will continue to monitor for stability, if you see any further issues please send examples to [email protected].
monitoring Nov 12, 2025, 04:13 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 12, 2025, 06:36 PM UTC

We have observed continued stability with outbound 10DLC SMS being delivered as expected. At this time the issue has been resolved, if any further issues are experienced please open a ticket by emailing [email protected].

Read the full incident report →

Minor July 29, 2025

10DLC Inbound/Outbound SMS/MMS Delays

Detected by Pingoru: Jul 29, 2025, 08:11 PM UTC
Resolved: Jul 29, 2025, 10:15 PM UTC
Duration: 2h 3m

Affected: Text Messaging (SMS/MMS)

Timeline · 3 updates

investigating Jul 29, 2025, 08:11 PM UTC

We are currently experiencing delays with sending and receiving 10DLC SMS messages. The issue is being investigated.
monitoring Jul 29, 2025, 08:33 PM UTC

We are observing send/receive times are returning to normal for 10 DLC SMS messages. Our team continues to monitor for stability. Further updates will follow.
resolved Jul 29, 2025, 10:15 PM UTC

Our team has continued to observe normal messaging send/receive times. At this time messing functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].

Read the full incident report →

Notice July 18, 2025

CDR/MDR Download Failure

Detected by Pingoru: Jul 18, 2025, 04:59 PM UTC
Resolved: Jul 18, 2025, 09:01 PM UTC
Duration: 4h 2m

Affected: Commio Portal

Timeline · 3 updates

identified Jul 18, 2025, 04:59 PM UTC

Due to an ongoing issue with our cloud provider, we are currently experiencing an issue with CDR/MDR downloads. We are monitoring the issue closely and will update as soon services are fully restored.
monitoring Jul 18, 2025, 07:46 PM UTC

Our cloud provider has advised that the issue has been resolved. CDR/MDR download has been restored and we are continuing to monitor for stability.
resolved Jul 18, 2025, 09:01 PM UTC

The cloud provider issue has been resolved, and CDR/MDR services have been tested and are operational. Please send an email to [email protected] if you encounter any issues.

Read the full incident report →

Minor April 30, 2025

Outbound Voice/Origination Backup

Detected by Pingoru: Apr 30, 2025, 03:33 PM UTC
Resolved: Apr 30, 2025, 06:34 PM UTC
Duration: 3h 1m

Affected: Inbound VoiceOutbound Voice

Timeline · 3 updates

investigating Apr 30, 2025, 03:33 PM UTC

We are currently experiencing a service issue that is affecting outbound voice as well as our back up origination endpoint. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.commio.com
monitoring Apr 30, 2025, 04:44 PM UTC

Our engineers have resolved the service issue that was affecting outbound voice and our back up origination endpoint. We are currently monitoring our network in order to verified stability. If you encounter any other issues, please reach out to our support team via [email protected].
resolved Apr 30, 2025, 06:34 PM UTC

Our engineers have resolved the service issue that was affecting outbound voice and our back up origination endpoint. We have been monitoring our network and have verified stability. We’re truly sorry for the impact this has had on your business. We hope that our transparency shows our commitment to you and all of our partners. If you encounter any other issues, reach out to our support team via [email protected].

Read the full incident report →

Minor February 5, 2025

Outbound Voice

Detected by Pingoru: Feb 05, 2025, 06:55 PM UTC
Resolved: Feb 05, 2025, 07:13 PM UTC
Duration: 17m

Affected: Outbound Voice

Timeline · 2 updates

identified Feb 05, 2025, 06:55 PM UTC

We are currently experiencing a service issue that is affecting outbound voice. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.commio.com
resolved Feb 05, 2025, 07:13 PM UTC

Our engineers have resolved the service issue that was affecting outbound voice. We have been monitoring our network and have verified stability. If you encounter any other issues, please reach out to our support team via [email protected].

Read the full incident report →

Minor January 30, 2025

Portal Connectivity Issues

Detected by Pingoru: Jan 30, 2025, 06:41 PM UTC
Resolved: Jan 30, 2025, 07:36 PM UTC
Duration: 55m

Affected: Commio Portal

Timeline · 2 updates

identified Jan 30, 2025, 06:41 PM UTC

We're experiencing an issue causing intermittent connectivity on the portal. Our team is actively addressing the issue and will post again once resolved.
resolved Jan 30, 2025, 07:36 PM UTC

Our engineers have resolved the issue that was impacting the commio.io portal and all functionality has been restored. If you encounter any other issues, please reach out to our support team via [email protected].

Read the full incident report →